Robin H.
Do not use this company.
Do not use this company. I signed up for a one-month trial starting 11/15 and canceled on 12/15, well within the stated 30-day cancellation window. Despite this, my refund was denied. The trial was advertised as free, and I hadn’t even used the account for weeks. When I contacted support, I was told I didn’t follow protocol—despite clearly canceling within the required timeframe. Instead of offering a refund or any reasonable resolution, they repeatedly tried to push a discounted price, even after I explained that we had already rehomed our puppy and no longer needed the service. This shows a complete lack of compassion and integrity. Refusing to refund while still trying to upsell feels dishonest and predatory. Be very careful—this company will take your money and make it extremely difficult to get it back.
Response from PawChampDec 15, 2025
Dear Robin, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration it caused. We always aim to make our subscription process and customer support as clear and fair as possible, and it’s clear that in this case, we fell short of your expectations. We genuinely appreciate your honesty and patience, and we’re sorry that your experience did not meet the standard we aim to provide. Please contact us: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request using our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page and clicking the chat button in the bottom right corner. The Paw Champ Team🐾️