Maggie P.
Difficult to cancel but customer service worked to make things better
The content of the videos looked good, however I wasn’t able to use the course due to being busy and wanted to cancel to avoid continuing to pay for the subscription. It was initially VERY difficult to cancel. You have to email the service team and it took me 3 emails back and forth to finally cancel. I expressed my concern and customer service offered a refund or several other options due to the frustration. They said they are updating this process for future customers.
Response from PawChampMay 27, 2024
Dear Maggie, Thank you for sharing your feedback! According to our records, our Support Team already helped you out to sort the misunderstanding that happened. We want to make sure that you have the best experience with our service and our support team is always ready to assist you. Please do not hesitate to reach out to us at [email protected] with any remaining questions or concerns you may have. We are available seven days a week and will do our best to help you in any way we can. Kind regards, Doggy-plan Support Team