Jeremy F.
This is a complete scam
This is a complete scam, this company will not cancel or refund on a subscription that we did not know we had. The company actively avoids answering questions about the subscription, they avoid confirming when the cancellation takes effect, they state that customer satisfaction is their priority. They are a complete joke and the company need to be shut down. We are investigating legal action.
Response from PawChampFeb 8, 2026
Dear Jeremy, Thank you for bringing this to our attention. We’re genuinely sorry to hear about your experience and understand how upsetting and frustrating this situation feels. We want to be very clear that we do not intend to mislead our customers, and we’re concerned to hear that you feel your questions were not properly addressed. Our subscription terms are meant to be transparent, and we regret if there was any misunderstanding or if our communication did not meet your expectations. We would truly appreciate the opportunity to review your account directly, confirm the status of your subscription and cancellation, and address any concerns in a clear and timely manner. Resolving this for you is important to us, and we’re committed to making sure you receive accurate information and proper support. Please contact us at [email protected], where our support team can assist you. Your feedback will also be reviewed internally so we can improve where needed. We hope you’ll allow us the chance to clarify and resolve this matter promptly.