PawChampReviews of paw-champ.com

I also made the mistake of not checking the reviews before purchasing because the website looks good. I purchased this around 19 November 2023. The good: - Content is helpful and I am learning a lot - Built like an online learning platform where content is divided into modules - Platform UX is okay but can be improved The bad, which is very alarming: - During sign up, I think the plans provided were a bit misleading. It will ask you to choose from 3 plans (1 month, 3 months, 6 months) but has smaller print below about the actual prices and duration. They could’ve presented the options with all plan details and not as additional text at the bottom - I got a confirmation email when I first purchased but no details of my subscription - Couldn’t find details of my subscription when I logged in such as the plan I chose, subscription date, renewal date, until when the subscription is - You cannot cancel on your own and need to email their Support team - While the Support team were accommodating and responsive, it was still very frustrating communicating with them via email because they couldn’t give me a straight answer for the questions I had. I wanted them to confirm until when I can access the platform because I wanted to cancel the subscription to avoid further/accidental charges. We ended up with a lot of back and forth over the course of a few days which could have been avoided entirely if these details were readily available to users - The price I saw and recall on the sign-up page is different from what was actually charged and the prices the Support team mentioned in our email thread - The social media pages they have that I found are inactive (to me this is a bad sign, especially since this is an online learning platform) While I think the content is helpful, the way they’re managing subscriptions and their lack of transparency makes them off-putting and makes me feel that I’m being scammed. Such a shame because this could’ve been a good purchase if they were more upfront and transparent. It’s 2023, there are standards now for UX and business practices.

I didn’t check reviews about this company before subscribing which was a mistake. Money taken despite repeated unsubscribe requests. Have cancelled via PayPal and reported the company to them. Updated review-I have now been told I will receive a refund which I am pleased about.

THIRD FOLLOW UP: Oct 3, 2023. Doggy-plan responded with a reply that implies that the problems with this company stem from my misunderstanding of monthly payment terms. This is a false assertion on their part. I initially paid for several months of online dog training service, and never entered the automatic subscription renewal period. I simply didn't receive confirmation of online purchase or the customized plan for training my dog email, which caused me to cancel and request a Satisfaction Guarantee refund. SECOND FOLLOW UP: Oct 2, 2023. I was pleasantly surprised to receive a refund notice that Gentenox Enterprises Limited (the company that showed up on the billing) issued a $46.39 USD refund through PayPal. I will reward the company with 2 stars for having reluctantly honored their guarantee. FOLLOW UP: Today, October 2, 2023, I received a message from "Emma" of Doggy-Plan Support Team, that I can expect a prorated refund of $46.39 in 5-7 days. This concession came after 5 attempted renegotiations of the Money-Back Satisfaction Guarantee. If you, also, decide that you made a mistake in subscribing to this service, be prepared to experience emotional manipulation (We thought you wanted to deepen your relationship with your furry friend.) and compromise {You can KEEP your subscription with a 50% refund of your payment.} I will issue a subsequent update in 7 days, which is the longest period I am told to expect before receiving my refund. I didn't receive the promised confirmation email after subscribing OR the email that was supposed to profile a training program tailored for my dog. However, I WAS billed for the amount in full. I just requested a refund and cancellation for nonperformance. I'll return with a report about how well they perform on the Money-back Satisfaction Guarantee part of their advertising.

I was about to join their trial but noticed the subsequent months would be auto billed at £24.99 a month. Ok so be it but when I was taken to put in my info for PayPal, the page wouldn't let me auto my log in from within my mobile saved passwords. I thought it might have been trying to get me to enter my log in details to copy them. So I thought I'd look around for reviews. It's a different type of scam but a scam none the less. Thanks for the reviews!.