PawChampReviews of paw-champ.com

Absolute frauds! Seems they continue to dupe people out of money by automatically charging for something people weren’t aware of. I’m yet to receive a receipt, billing confirmation or notice about future billing. Then they come with some random stipulation for the 30 day MBG even though it’s not the initial payment a refund was requested for. Cancelled within the 30 days and they still refuse to refund the additional charge of £49.99. Cowboys at work and now referred to PayPal as a dispute as getting nowhere with them. Also, content is 👎 open first video to see it’s dubbed, which is for me makes it frustrating to follow along. Didn’t even get past the first one plus there wasn’t in a position to use it anyway. STAY WELL AWAY FROM THEM! **UPDATE 21/07/24** For complete transparency: After yet another email advising I will be contacting PayPal disputing the transaction for £49.99, they did respond and finally decided to refund in the end, which I’m pleased about. It’s just a shame I had to go through all of this in order for this action to take place.

BEWARE! Signed up for a £20 online course. Accessed the plan once to find unwatchable dubbed videos. Didn’t bother using again and just annoyed at myself for wasting £20. 2 months down the line I notice £49.99 subscription fee was being taken from PayPal account. Completely confused as NO MENTION OF SUBSCRIPTION!! No agreement was made and no email to advise this was a subscription. I logged on to doggy plan, struggled to find anything about my account and nothing about a subscription. Emailed them and asked for a refund and if a subscription had been started to cancel it, as was not done with consent. Was told I could have £25 as a good will gesture. When I threatened to review, got the full £49.99 for one month, refused the other month. So £70 down on this company. If you search for a policy it now says ‘The subscription renews automatically at the end of each period (each week, month, 6 months, year, or otherwise, depending on the option selected by you at the time of purchase) until you cancel.’ I for one did not get given or select any option! £50 a month, Come on who would pay that!! UPDATE - After this review, I received an email asking me to consider changing my review if they were to offer me the full refund. I agreed to update with an honest review. My initial issues remain unchanged but I thankfully have now received my money back! To be fair customer service do get straight back to you and have now rectified the issue. It would have been nice for this to have been done without having to escalate it. They have stated that they apologise for confusion and are working hard to make things more transparent. Let’s hope they keep to their word!

Videos are poor quality and most likely narrated by AI. Mouth movement and sound do not sync up. Very aggravating. Not worth the money they charge. After posting this review I was contacted by the company with an offer to either remove or revise my review in exchange for one of the following: a full refund of my last payment, unlimited access to the lessons for an exclusive price of $29.99, or Free Dog Training Books. I chose the refund option for one month (I paid for more than one month but that's on me.) So they are responsive to customers (good thing) but I was not pleased with the product - regardless. But I upgraded the review from one star to two stars.

VIdeos are dubbed poor quality rubbish. Then they charge you on a recurring basis. Have not been able to cancel it so far. They did not offer to refund me, but when I asked they have refunded the subscription fee.

I would give 0 stars is I could. I wanted and paid for a simple plan but then was automatically charged £49.99 a month later which I did not sign up for or agree to. I contacted then to be told that I was clearly told this when I paid for the initial plan. I have looked again and still cannot find any mention if this automatic payment agreement. This company clearly scams people with this method. I wish I had looked on trust pilot first. I have requested a refund from PayPal. UPDATE: After making contact again and expressing my utter disgust, the company issued me with a full refund as requested.

UPDATED - March 15, 2024 After posting my review, another customer service rep who was immensely more helpful than the first contacted me. They offered to reimburse me one of the two charges they had taken if I would remove/edit my review after doing so. It was still a bit of a process, but I'm glad they at least reimbursed one of our payments. Thanks, Emma! ------------------------------------------------------------ This company is a complete scam. They entice you with a 4-week basic guide for $20 USD, they do NOT tell you that they will then charge you $50 USD every 4 weeks from that point, nor do they provide you receipts for these payments, notify you via email or anything of the like. I never used the product, and then noticed 2 charges on my credit card. I explained the situation to Doggy Plan (hadn't used the product, was unaware it was a subscription as this was NOT noted when I purchased my 4-week guide, didn't receive any communication from the company when they continued to charge my card) which any credible and customer-focused based business would quickly apologize for and refund, and after 6 email exchanges they won't give me a dime. I will be filing a complaint with BBB.

I originally posted a very scathing review of Doggyplan and am altering it because some difficult negotiations gave me a different outcome. After purchasing a trial, without realising it was a trial, and being caught by surprise with a $79.99 automatic subscription debit (no warning was given by Doggyplan prior to the debit) 3 months later, I approached Doggyplan to cancel my subscription and to request a refund. They cancelled my subscription willingly but initially refused the refund on the basis of their refund terms (1. to have used the videos for at least 7 days in 30; and 2. to have taken video footage of the failure of the program). These terms I believe to be both unusual and unreasonable. After some frustrating discussion, posting of my scathing review and raising a dispute with PayPal, they did refund my subscription fully. They also offered me some other options if a full cancellation was not the way I wished to resolve the issue. If Doggyplan had been more collaborative and helpful with my situation when I approached them for a refund I would give them a very reasonable review. The videos may not be the way I learn best to teach my dog, but they seem to work for some people. It was the customer service part of the experience that has tainted my perspective of them, and that their eventually helpful response was only inspired by my public position of frustration and disappointment. I'm sure the agents are only acting consistent with organisation policy and processes but these need review, in my personal opinion, if Doggyplan is going to succeed in the market with happy customers. I wish them well

Just like the other reviews, I thought I was making a limited, one-time purchase. I put the $19.99 on a card I barely use just so it had some activity in the last year. I watched the videos twice but was so uninterested I thought I’d just let my access expire. Come to find out the first $49.99 was charged before a month ended, with 3 more after. Based on other’s experiences I’m gonna my to contact them but it sounds like it’ll be just going through the motions with them actually helping.