Tami W.
Watch out for auto renewal!
Please don’t waste your money! I have a dog with severe PTSD and I selected a $15 package from this company. However, I missed the extremely small print that indicated this would auto renew. Well, today, the auto-renewal kicked in and I was charged more than double. This training was extremely basic information by “experts” that I could get for free from a simple Google search so I stopped using it. Being that my auto renewal happened today and I haven’t used the service, I asked to receive a refund since it’s obvious that I wasn’t using the service. The auto generated email basically said, “tough, you agreed” and they wouldn’t be issuing me a refund. I’ve seen so many complaints but I also see that this company deletes them from their website so I doubt anything will happen. **Update following their response**. I have used the various contact methods noted and there was zero resolution offered. Just generic messages offering me a discount for a new subscription and continuing to back their “money back guarantee” policy.
Response from PawChampJan 31, 2026
Dear Tami, Thank you for the update. We sincerely apologize that our previous communication didn't meet your expectations. We'd like to personally review your case and explore all available options to resolve this matter properly. However, we need to locate your account first to provide you with personalized assistance. Could you please reach out to us directly at [email protected] with your account details? You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️