PawChampReviews of paw-champ.com

Response from PawChampOct 30, 2024

Dear Lynette, We’re truly sorry to hear that your experience hasn’t been what you expected, and we understand how frustrating this can be. We, as all the companies, have Money back Guarantee and Refund Policy that is available for everyone on our website to review.  We encourage all customers to take a moment to familiarize themselves with these policies before making a purchase, as it helps ensure a smooth experience. Nevertheless, our priority is ensuring you have the support you need. We’re available 24/7, and would love to help clear up any questions or concerns. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us (https://www.paw-champ.com/contact) page, and clicking on the Chat button at the bottom right corner. Please don’t hesitate to reach out. We’re here to assist you!

Response from PawChampOct 27, 2024

Hi, Michaël​! Thank you for sharing your feedback.  We sincerely apologize for the experience you had with both the training content and our customer service. We are constantly looking for ways to improve the quality of our content, and your insights are valuable in guiding those efforts.   Regarding your concerns with billing and customer service, we regret that our processes caused frustration. We’re actively working to improve our communication and support systems, ensuring a better experience for all users. We appreciate you bringing these issues to our attention, and we are committed to making improvements moving forward.   We’re glad we were able to resolve the refund issue, and if you have any further questions or need assistance, please don’t hesitate to reach out.

Response from PawChampOct 24, 2024

Liebe Ulrike, Es tut uns wirklich leid, dass Ihre Erfahrung nicht Ihren Erwartungen entsprach, und wir verstehen, wie frustrierend das sein kann. Zur Klarstellung: 79,99 war Teil eines monatlichen Abonnements, das auf der Startseite ausgewählt wurde, auf der Sie die Testversion gekauft haben. Die Abonnementdetails befanden sich direkt unter der Zahlungsschaltfläche, sodass Sie eine fundierte Entscheidung treffen konnten, bevor Sie fortfahren. Unsere Priorität ist es jedoch, sicherzustellen, dass Sie die Unterstützung erhalten, die Sie benötigen. Wir sind rund um die Uhr verfügbar und helfen Ihnen gerne dabei, alle Fragen oder Bedenken zu klären. Sie können uns ganz einfach auf eine der folgenden Arten erreichen: 1. Senden Sie uns eine E-Mail direkt an [email protected] 2. Senden Sie eine Anfrage über unser Kontaktformular: https://www.paw-champ.com/contact 3. Nutzen Sie unseren Live-Chat, indem Sie sich in Ihr Konto einloggen, die Seite „Kontakt“ (https://www.paw-champ.com/contact) aufrufen und unten rechts auf die Schaltfläche „Chat“ klicken. Bitte zögern Sie nicht, uns zu kontaktieren. Wir sind hier, um Ihnen zu helfen!

Response from PawChampOct 19, 2024

Dear Christina, We’re truly sorry to hear that your experience hasn’t been what you expected, and we understand how frustrating this can be. To clarify, your monthly subscription, was selected on the initial page where you purchased the trial. The details regarding subscription are clearly outlined on the payment screen, so you could make an informed decision before proceeding. That said, our priority is ensuring you have the support you need. We’re available 24/7, and would love to help clear up any questions or concerns. You can easily reach us through any of the following ways: 1. Email us directly at [email protected]  2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us (https://www.paw-champ.com/contact) page, and clicking on the Chat button at the bottom right corner. Please don’t hesitate to reach out. We’re here to assist you!

Response from PawChampOct 12, 2024

Lieber Gustav, Vielen Dank für Ihr Feedback! Es tut uns wirklich leid, dass die Videolektionen nicht Ihren Erwartungen entsprochen haben. Ihre Erfahrung ist uns wichtig und wir wissen, wie wichtig es ist, dass die Lektionen klar und leicht verständlich sind. Wir würden uns freuen, die Dinge in Ordnung zu bringen und sicherzustellen, dass Sie unseren Service optimal nutzen. Bitte wenden Sie sich an unser Supportteam. Wir helfen Ihnen gerne dabei, eine für Sie passende Lösung zu finden. Ob es um zusätzliche Anleitungen oder die Erkundung anderer Alternativen geht, wir sind hier, um Ihnen zu helfen. Sie können uns ganz einfach auf eine der folgenden Arten erreichen: 1. Senden Sie uns eine E-Mail direkt an [email protected] 2. Senden Sie eine Anfrage über unser Kontaktformular: https://www.paw-champ.com/contact 3. Nutzen Sie unseren Live-Chat, indem Sie sich in Ihr Konto einloggen, die Seite „Kontakt“ (https://www.paw-champ.com/contact) aufrufen und unten rechts auf die Schaltfläche „Chat“ klicken. Wir freuen uns darauf, bald von Ihnen zu hören!

Response from PawChampOct 2, 2024

Dear Catherine,  Our Support Team has already contacted you via email to help you and provide you with the best resolution, however we are still waiting for your reply. Please be assured that we are committed to resolving any issues our customers may have, and we would be delighted to enhance your experience with us.  You can easily reach us through any of the following ways: 1. Email us directly at [email protected]  2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us (https://www.paw-champ.com/contact) page, and clicking on the Chat button at the bottom right corner. We look forward to hearing from you soon!

Response from PawChampOct 2, 2024

Gentile cliente, Grazie per aver condiviso il tuo feedback! Siamo davvero dispiaciuti di sapere che le lezioni video non hanno soddisfatto le tue aspettative. La tua esperienza è importante per noi e comprendiamo quanto sia importante che le lezioni siano chiare e facili da seguire. Ci piacerebbe avere l'opportunità di sistemare le cose e assicurarci che tu ottenga il massimo dal nostro servizio. Contatta il nostro team di supporto e saremo lieti di aiutarti a trovare una soluzione adatta a te. Che si tratti di offrire ulteriori indicazioni o di esplorare altre alternative, siamo qui per aiutarti. Puoi contattarci facilmente in uno dei seguenti modi: 1. Inviaci un'e-mail direttamente a [email protected] 2. Invia una richiesta tramite il nostro modulo di contatto: https://www.paw-champ.com/contact 3. Utilizza la nostra chat live accedendo al tuo account, visitando la pagina Contattaci (https://www.paw-champ.com/contact) e cliccando sul pulsante Chat nell'angolo in basso a destra. Non vediamo l'ora di sentirti presto!

Response from PawChampOct 2, 2024

Dear Customer, Thank you for sharing your feedback! We're truly sorry to hear that the video lessons did not meet your expectations. Your experience matters to us, and we understand how important it is for the lessons to be clear and easy to follow. We would love the opportunity to make things right and ensure you get the most out of our service. Please reach out to our support team, and we'll be happy to assist you with finding a solution that works for you. Whether it’s offering additional guidance or exploring other alternatives, we're here to help. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us (https://www.paw-champ.com/contact) page, and clicking on the Chat button at the bottom right corner. We look forward to hearing from you soon!