PawChampReviews of paw-champ.com

Edit: after submitting this review, The company reached out and finally refunded this subscription and offered some free PDFs which without having a dog is kind of useless, but they asked that I would either remove or edit my review so I have. I subscribed to PawChamp and later forgot to cancel after my dog passed away. When I noticed a six-month renewal charge of $95 and requested a refund, I was told company policy requires third-party documentation of a pet’s death. My dog is buried on a family farm, so there is no documentation to provide. Even my veterinarian did not require proof when I informed them I would not be returning. The company refused a refund based on this policy. During signup, the app’s intake questions indicated I was using the program for a senior dog experiencing age-related memory and training regression. I disputed the charge with my bank. I recommend others be aware of this policy before subscribing.

Useless ditractions

It was not clear to me that I was purchasing a $38 a month subscription. This amount and when charges will be taken should be made very clear. Haven’t even opened the app and it has cost me $53.

Let’s be clear and call this what it is. A decent training programme with decent content, muddled and confused with disgusting terms of service. Like many of the most recent reviews, we did a trial month and then got whacked with a £38 automatic renewal. They’ll happily cancel your subscription but lean on their shady terms of service to refuse a refund request. The best part; no confirmation email at the start of the trial plan, no reminder email on the automatic renewal. Snakes in the grass.

Signed up via apple subscriptions. Before my subscription was about to be charged again, I checked my apple subscriptions (as told by their website) and Pawchamp was not appearing. Next couple days, i get charged. They then tell you to cancel online through profile settings, which is nowhere to be found on the website. Support chat stated that he cannot cancel my subscription and only tried to upsell me or extend my subscription at at discount. I completely unloaded my frustration on him. He then said "I have cancelled your subscription." Their subscriptions are a horrible trap. Not sure about content because I never got around to it but be careful.

Terrible experience with these guys. Paid about £25 for what i thought was a limited time of training in November- only to notice £67 pounds was taken from my account a couple of days ago. Contacted PAW CHAMP, who said it was in the policy that it would renew automatically, ???? This must have been in VERY small writing, as I did not see this when I was checking through it. I have only used it twice in November, it just wasnt really what I was looking for. When you contact to complain, they reply in 1-2 minutes, with an automatic response basically saying no refund. They ask you to respond if any issue. I obviously did respond as I want my £67 back. They just keep responding with automatic, clearly pre-written email responses. Wish I had read the reviews in regards to the multiple complaints with these subscriptions and hidden charges. PAW CHAMP have absolutely no intention on giving refunds, so I wouldn't even bother contacting them!

Scam. I signed up for the £15 one month course and was automatically billed £38.95 after 30 days. I couldn’t find a way to cancel it. The £15 course is a complete waste of time unless you have a brand new puppy. My dog is 3.5 years old and it was not tailored to him at all.

Scam. The videos were very difficult to understand and basically said always use a treat. I gave up after 3 days. They said 100% satisfaction guarantee. No refund. I was willing to write off the initial $45 as a bad purchase. Then, 6 months later - surprise -they billed me $95 for my "subscription". I avoid subscriptions like the plague and don't remember seeing anywhere that this was one. They now refuse to let me cancel the subscription - said cancellation was only allowed for 30 days. Total ripoff. Paypal was of no help in resolving. Update: Paw champ's reply says one can unsubscribe anytime. That is not what their email reply said: " Sophia (Experts team) Jan 8, 2026, 01:22 GMT+2 Dear Paul,   Thank you for your patience while I reviewed your request. I understand this isn’t the outcome you were hoping for, and I’m truly sorry for any frustration this may have caused.   After looking into everything again, I have to stick with the original decision. According to our Terms of Use, I’m not able to issue a refund in this case — I really wish I could do more. Under our Money-Back Guarantee, we can review your refund request only if all conditions below are met:   You reach out to us within 30 days of purchase and before your subscription ends. You’ve followed the recommended course for at least 7 days in a row and completed the first module. You’ve contacted our expert team at least twice for personalized guidance and tried their advice. You can share briefly how you followed the expert’s tips and why they didn’t work for you and your dog. That said, I value your experience and would like to offer a small gesture of support: Free access to all content and chats with Dog Experts for 30 extra days — completely free. Your choice of one: 75% off your next subscription, or Bonus PDF with Dog Nutrition Handbook  to keep learning offline. Please let me know if you’d like to accept this offer so I can apply it to your account. Your access will stay active until 6 Jul 2026 + 30 days — I hope you’ll make the most of it. If you have any other questions, just let me know — I’m always here to help and find the best way forward for you.   Best regards, Sophia from Customer Support Team" This was in response to their surprise billing 5 months after initially trying their program. So apparently they think I can only cancel within 30 days after jumping through their hoops. Every reputable annual subscription I have notifies me BEFORE renewal. Paw-Champ prefers their perpetual scam. UPDATE 2: Paw Champ offered to refund my money- only if I removed this review. However, dealing with surprise auto-renewal for a service of no value has been an ugly process, and I believe that potential customers have a right to know that. I think that Paw-Champ's policies still need to be corrected, and subscription fees should always offer an opt-out before renewal, because often subscribers are receiving no additional value (value which they have the sole right to determine). Surprise renewals are nothing but exploitation of the people you should care about most.