Loren O.
I forgot that I even signed up for this…
I forgot that I even signed up for this trial subscription and didn't get reminded about auto renewal. So I was surprised to get a charge on my credit card and had to look up what it was for. I like the content, but a little more communication would be appreciated.
Response from PawChampDec 15, 2024
Dear Loren, Thank you for bringing this to our attention. We’re deeply sorry to hear about your concerns and the frustration you’ve experienced. At Paw Champ, transparency and customer satisfaction are top priorities, and we take feedback like this very seriously. We’d like to clarify and resolve this situation for you. Our subscription terms are designed to be clear, and we regret if there was any misunderstanding regarding our billing process. Please know that we’re here to assist in canceling any unwanted subscriptions and ensuring you are fully informed about our services. Your feedback will be reviewed internally to address any areas where improvements are needed. We’re committed to providing a better experience and making this right for you. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly.