PawChampReviews of paw-champ.com

Response from PawChampSep 16, 2026

Dear Monika, Thank you for taking the time to share your feedback. I understand how frustrating it must be to have difficulty accessing your membership and finding a straightforward way to manage or cancel your subscription. Being able to access your account and manage your membership should feel clear and straightforward, so I appreciate you highlighting these parts of your experience. We’d also like to review your cancellation request, the July 13 charge, and your request to ensure there are no further charges, so we can clarify what happened and assist you appropriately. We've submitted a request for your contact details through Trustpilot so we can resolve your account-access, cancellation, and billing concerns via email. You can also reach us directly at [email protected]  or via our contact form: https://www.paw-champ.com/contact We aim to have this sorted out for you as soon as possible. PawChamp Team 🐾

Response from PawChampSep 13, 2026

Dear Customer, Thank you for taking the time to share your feedback. We completely understand why receiving four emails within just three hours felt excessive and frustrating. We appreciate you being honest about how this experience made you feel. Your feedback about the frequency of our emails is important, and we’ll take it seriously as we work to make our communication more respectful and less intrusive. We've submitted a request for your contact details through Trustpilot so we can address your concerns about receiving multiple emails within a short period of time and work to resolve this directly with you via email. You can also reach us directly at [email protected] or via our contact form: https://www.paw-champ.com/contact We aim to have this sorted out for you as soon as possible. PawChamp Team 🐾

Response from PawChampSep 28, 2026

Estimada Celia: Gracias por tomarte el tiempo de compartir tus comentarios. Entendemos tu preocupación por el cargo, especialmente porque no recuerdas haber realizado ninguna compra con PawChamp y actualmente no tienes un perro. Para aclararlo, las suscripciones de PawChamp se configuran durante el proceso de pago, donde los detalles de la suscripción y las condiciones de pago se muestran antes de confirmar la compra. No obstante, estaremos encantados de investigar personalmente este pago y comprobar si está asociado a una cuenta o suscripción creada con una dirección de correo electrónico diferente. Hemos enviado una solicitud a través de Trustpilot para obtener tus datos de contacto y poder resolver el cargo no reconocido y tu solicitud de reembolso por correo electrónico. También puedes contactarnos directamente en [email protected] o a través de nuestro formulario de contacto: https://www.paw-champ.com/contact Nuestro objetivo es resolver esta situación contigo lo antes posible. El equipo de PawChamp 🐾

Response from PawChampSep 5, 2026

Dear Jacky, Thank you for sharing your review.  We’re sorry to hear about your experience and understand how concerning an unexpected charge and difficulty accessing your account can be.  Our subscription and renewal terms are displayed on the payment screen before purchase. We’d appreciate the chance to review what happened and help clarify everything. We've sent you an email to issue the refund and check your account from [email protected] — please check your inbox(and spam folder, just in case). We look forward to resolving this for you promptly. PawChamp Team 🐾

Response from PawChampSep 4, 2026

Dear Leticia, Thank you for sharing your review.  We want to assure you that transparency is a top priority for us. All details regarding our subscription—including pricing, trial duration, renewal frequency, and terms—are clearly presented on the checkout screen before any payment is confirmed. Our subscription renews automatically until canceled, just like every other subscription-based product. To cancel the subscription, simply contact our support with the email you used during registration with us. That being said, we never want anyone paying for a service they do not want or cannot access. I would be more than happy to step in personally to stop all future billing right away, ensure your account is completely closed, and look into your charges for a refund. We've sent you an email to resolve this problem from [email protected] — please check your inbox(and spam folder, just in case). We look forward to resolving this for you promptly. PawChamp Team 🐾

Response from PawChampSep 3, 2026

Dear Lara, Thank you for sharing your review.  PawChamp subscriptions renew automatically after the trial period unless canceled before the renewal date. The trial duration, renewal date, renewal price, and automatic renewal terms are displayed on the checkout page before payment is confirmed. If you canceled but charges continued, we’d like to verify the cancellation date against the billing history to understand exactly what happened.  Refund requests are assessed based on the individual circumstances and timing of the request, which is why a refund may not always be issued immediately. Regarding the app not working properly, we’d also like to investigate the technical issues you experienced and help identify what went wrong. We've sent you an email to resolve your concerns about the recurring charges, cancellation and refund request, as well as the issues you experienced with the app, from [email protected] — please check your inbox (and spam folder, just in case). We look forward to resolving this for you promptly. PawChamp Team 🐾

Response from PawChampAug 31, 2026

Dear Michael, Thank you for sharing your review.  I understand why the renewal was frustrating. I appreciate you bringing this aspect of your experience to our attention. We want customers to feel that their concerns are genuinely heard and handled with care, regardless of how they contact us. When the program was purchased, the introductory trial was part of a recurring subscription, which renewed at $38.95 after the trial period. The renewal price and billing cycle are displayed during checkout, though I appreciate your feedback that these details should feel as clear as possible. Your subscription has been canceled, and the payment has been refunded. I’m glad I was able to personally review your case and help resolve the matter. We've sent you an email to resolve this from [email protected] — please check your inbox(and spam folder, just in case). We look forward to resolving this for you promptly. PawChamp Team 🐾

Response from PawChampAug 31, 2026

Dear Dinesh, Thank you for sharing your review.  We take transparency very seriously. All key subscription details—including pricing, trial length, and renewal cycles—are clearly presented on the checkout screen before any purchase is confirmed. Our subscription renews automatically until canceled, just like every other subscription-based product. To cancel the subscription, simply contact our support with the email you used during registration with us. I would be more than happy to step in personally, ensure your subscription is fully terminated, and review your billing for a refund. We've sent you an email to resolve this concern from [email protected] — please check your inbox(and spam folder, just in case). We look forward to resolving this for you promptly. PawChamp Team 🐾