PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp reviews

Showing 2,175 reviews with 1 star · Clear filters

Debbie Billington H.
Feb 6, 2023
This is a scam
This is a scam. Don’t use them. Try to cancel and I was told I was getting half my money back and of course I didn’t.
Response from PawChampFeb 7, 2023
Dear Debbie, Thank you for leaving your review! It’s quite sad to know that you are unsatisfied with our service- from our end, we are always ready to cooperate and provide our customers with the most pleasant experience. Additionally, according to our records, we found that your request to unsubscribe was fulfilled as per your inquiry, and as for your refund request - we were looking for your confirmation but indeed didn’t hear from your back. Therefore, you are welcome to contact us back via [email protected] in case you have any remaining questions :) We would appreciate it if you could double-check your ratings. Kind regards, Doggy-plan Support Team
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Jane C.
Jan 29, 2023
This a scam to get maximum money
This a scam they of a cheap reasonable price 7 day trial then took £49.99 which they said they sent details of in the welcome email. They did NOT. They put a loose mention if renewal with no dates or amounts. They told me that they had charged me 2x the bi-weekly amount of £24.99 - to watch videos??!! This site is designed to get you interested and then scam you for maximum money.
Response from PawChampFeb 6, 2023
Dear Jane Thank you for sharing your feedback! We would like to emphasize that the information about the subscription price was stated on the page with the trial - right below the payment button, so you could decide whether to continue with purchasing the plan. Our lessons are divided into step-by-step video lessons and divided into modules. Starting with fundamentals and ending with more sophisticated like rollover or hunting and searching. It's quite important to train your dog in a regular and complex way. Dogs, similar to humans, need to engage in activities that would stimulate their brains to ensure their proper development. No matter if you have an overly energetic puppy or a senior dog - pups of any age should get a regular dose of mentally enriching exercises, and our plan can help you with that. Additionally, we designed a 7-days trial period so you could see if the plan is suitable for you and your pet friend-the subscription can be stopped anytime. Our Support Team is available 7 days a week, so you could always contact us, in case you need any assistance. If you have any remaining questions, do not hesitate to contact us via [email protected] we will be glad to help! Kind regards, Doggy-plan Support Team
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Aileen L.
Jan 20, 2023
Absolute SCAM £49.99 Taken from my…
Absolute SCAM £49.99 Taken from my account today. No way of contacting them. I'm hoping PayPal will refund me.
Response from PawChampFeb 6, 2023
Dear Aileen, Thank you for leaving your review! It is very sad to know that you are not satisfied with our service. We would like to inform you that 49.99 is a monthly payment as per the chosen subscription plan that could be selected on the initial page, where you purchased the trial. Please take our sincere apologies for the inconvenience of contacting us. You were not able to reach us due to a malfunction on our email provider that affected the email delivery. The issue has been already fixed - additionally, you could contact us through the chat messenger or just continue with the email. Nevertheless, you could always contact us through email, messenger, or contact form on the site from the “Contact us” section. Our Support Team is available 7 days a week. Additionally, as a kind gesture from our Support Team, we are ready to provide you with an extra interesting book of our plan for free. Feel free to reach us via [email protected] for more details. Best regards, Doggy-plan Support Team
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Genesis Aguilar C.
Jan 19, 2023
This app is a huge scam
This app is a huge scam. I have sent several emails. The only two reply’s I have gotten are not addressing my issue. Instead they have now blocked and rejected my emails!! I am so upset!!
Response from PawChampFeb 6, 2023
Dear Genesis, Thank you for leaving your review- it’s quite important for us to improve our service! It is very sad to know that you are not satisfied with our service. For our part, we are always ready to cooperate and provide our customers with the most pleasant experiences. Please take our sincere apologies for the inconvenience of contacting us, you were not able to reach us due to a malfunction on our email provider that affected the email delivery. The issue has been already fixed - additionally, you could contact us through the chat messenger or just continue with the email. Moreover, as a kind gesture from our Support Team, we are ready to provide you with an additional interesting book of our plan for free. Feel free to reach us via [email protected] for more details :) Best regards, Doggy-plan Support Team
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Jennifer V.
Jan 19, 2023
Customer dissatisfaction
I sent an email to doggy-plan explaining that I did sign up for their 7 day trial, but that I never used their service; Or signed on to use the website. I asked if refund was possible as I never used their service. The unsettling thing about the company is that instead of explaining why they would should or should not give refund, the message was indirect- E.G per email- why I should continue using their service and if dissatisfied I should keep trying to train my dog and to continue using their product. This was unsettling; As in this is not a customer first business. I feel as if they maybe frauds. Watch out for this company. I asked for a cancellation. I’m waiting to see what kind of indirect response I will get from them. BEWARE!
Response from PawChampFeb 6, 2023
Dear Jennifer, Thank you for leaving your feedback- it’s highly appreciated! We are sorry to hear that you were not satisfied with the answers that you received. We would like to emphasize that our team is always ready to cooperate and provide our users with the best possible service. Additionally, we do consider refunds as per our Money Back guarantee, so in case you have any remaining questions - feel free to let us know via [email protected] We’ll be more than glad to assist you. Kind regards, Doggy-plan Support Team
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Dr H.
Jan 14, 2023
I think this is a scam
I think this is a scam. I paid £0.99 to get a dog training booklet, which was useless. I hadn’t seen, in very small faint print, that this was an way of enticing me to their subscription service, paying £49.99 per week for dog training. What a rip-off. I noticed this debit on my bank account and have sent about 15 emails asking for a refund, only to be acknowledged with the same email Each time asking for my reasons and feedback. Does anyone know how this company can be exposed? I would stay well clear.
Response from PawChampFeb 6, 2023
Dear Dr Harris Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service. Please be informed that our plan consists of a set of video lessons, that are based on your feedback and the special quiz. It allows us to provide you with the most suitable program for your dog to reach amazing results! Therefore based on your feedback it seems that you were not able to see our lessons to be able to enjoy your pet training. Thus we would appreciate it a lot if you could contact us back in case of any remaining questions. Feel free to reach us at [email protected] We’ll be glad to assist you. Kind regards, Doggy-plan Support Team
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Ryan
Jan 8, 2023
Steer clear of this company
Steer clear of this company. I paid £0.99 to sign up to a 7-day trial. Didn’t end up using it as they don’t have an app or anything, so it’s all website based which makes it inconvenient for me. To unsubscribe and stop your plan from renewing at a premium rate after the 7-day trial, they say to just give them an email. This is what I did well within the 7-day trial, and all I keep getting is emails from them asking me to provide feedback before they will unsubscribe me. I have told them time and time again to unsubscribe me but they still haven’t done so. I believe this is a delay tactic to make your next payment go through. Luckily, I subscribed using PayPal so went into my PayPal account and cancelled the future payments. Avoid at all costs.
Response from PawChampFeb 6, 2023
Dear Ryan, Thank you for leaving your review- it’s quite important for us to improve our service! That's right at the moment, we do not have the available app to access the lessons, however, our Team is working on its development. And as soon as we release it - we will let you know ;) Nevertheless, with our available plan - you receive access to our lessons, and you can easily access them through your account from any device with an Internet connection, like a PC, mobile, or tablet. Additionally, in case you contacted us with the unsubscribe request, you will not be charged further on your subscription, unless you decide to stay with us. If you have any remaining questions, do not hesitate to contact us via [email protected] we will be glad to help! Kind regards, Doggy-plan Support Team
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