PawChampReviews of paw-champ.com

Response from PawChampFeb 24, 2023

Dear Kevin, Thank you for leaving your review- it’s quite important for us to improve our service! We understand that unexpected charges can be frustrating, and we want to assure you that our team is here to help. We are sad to know that you were not aware of the monthly subscription fee when you signed up for our program. Our team strives to be as transparent as possible about our pricing and services, and we regret that you may not have received this information in a clear manner. Please be informed that the 49.99 monthly subscription fee is charged unless you cancel the subscription within your trial period. We would like to highlight that the information about the subscription was stated on the page with the trial - right below the payment button. This information is intended to help you make an informed decision about whether to continue with purchasing the plan. We do consider refunds as per our Money Back guarantee, so in case you would like us to help you with your refund request, feel free to let us know via email [email protected]. Our team will be glad to assist you in any way we can and are looking forward to your reply. Please don't hesitate to reach out if you have any further questions or concerns. Thank you for considering our online dog training program, and we hope to have the opportunity to work with you in the future. Kind regards, Doggy-plan Support Team

Response from PawChampFeb 20, 2023

Dear Nicole, Thank you for leaving your review- it’s quite important for us to improve our service! It is very sad to know that you are not satisfied with our video lessons. We would like to let you know that our lessons are divided into step-by-step lessons and divided into modules. Starting with fundamentals and ending with more sophisticated like rollover or hunting and searching. For our part, we are always ready to cooperate and provide our customers with the most pleasant experiences. Our Team has also developed a special advanced chapter of lessons that consists of reading interactive lessons for your quick access to your classes. The lessons will help to address your dog's behavioral issues to reach your training goal. We are sure that you will find it interesting for your particular dog, considering the important topics it consists of. You can contact us and ask about that lessons- we will be glad to assist you with. Concerning the refund, kindly note that we do consider refunds as per our Money Back Guarantee. However, our Team may offer you unique offers to make your experience better, which you can either accept or decline. In case you would like us to help you with your refund request - feel free to let us know via [email protected] We’ll be glad to assist you and looking forwards to your reply! Kind regards, Doggy-plan Support Team

Response from PawChampFeb 16, 2023

Dear User, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product. For our part, our team is always ready to cooperate and provide the best possible service and the most suitable options to our customers. Please be informed that the information on the subscription cancellation is described in the welcome letter that you received after purchasing the trial. Concerning the refund, kindly note that we do consider refunds as per our Money Back Guarantee. However, our Team may offer you unique offers to make your experience better, which you can either accept or decline. In case you would like us to help you with your refund request - feel free to let us know via [email protected] We’ll be glad to assist you and looking forwards to your reply! Kind regards, Doggy-plan Support Team

Response from PawChampFeb 15, 2023

Dear User, Thank you for leaving your feedback! We would like to emphasize that our team is always ready to cooperate and provide our users with the best possible service. Please be informed that 49.99 is a monthly subscription fee that is charged unless you cancel the subscription within your trial period. We would like to emphasize that the information about the subscription was stated on the page with the trial - right below the payment button, so you could decide whether to continue with purchasing the plan. Additionally, we do consider refunds as per our Money Back guarantee, so in case you would like us to help you with your refund request - feel free to let us know via [email protected] We’ll be glad to assist you and looking forwards to your reply! Kind regards, Doggy-plan Support Team

Response from PawChampFeb 14, 2023

Dear Sean, Thank you for leaving your feedback! We would like to emphasize that our team is always ready to cooperate and provide our users with the best possible service. Please be informed that 49.99 is a monthly subscription fee that is charged unless you cancel the subscription within your trial period. We would like to emphasize that the information about the subscription was stated on the page with the trial - right below the payment button, so you could decide whether to continue with purchasing the plan. Additionally, we do consider refunds as per our Money Back guarantee, so in case you would like us to help you with your refund request - feel free to let us know via [email protected] We’ll be glad to assist you and looking forwards to your reply! Kind regards, Doggy-plan Support Team

Response from PawChampFeb 16, 2023

Dear User, Thank you for leaving your review! We are sorry to hear that you were not satisfied with our service. Your feedback helps us a lot to improve our product. For our part, the Support team is always ready to cooperate and provide the best possible service and the most suitable options to our customers. As for the issue of your pdf book, we have carefully checked the situation and found no difficulties with accessing the book. You could always contact our support team in case you encounter any difficulties. Please be informed that 49.99 is a monthly subscription fee that is charged unless you cancel the subscription within your trial period. We would like to emphasize that the information about the subscription was stated on the page with the trial - right below the payment button, so you could decide whether to continue with purchasing the plan. Additionally, we have recently improved our website layout, which now gives you the possibility to access your account in a much simple way Regarding the refunds, kindly note that we do consider refunds as per our Money Back Guarantee. If you have any remaining questions, do not hesitate to contact us via [email protected] we will be glad to help! Kind regards, Doggy-plan Support Team

Response from PawChampFeb 10, 2023

Dear Maya, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product. First of all, we would like to inform you that 49.99 is a monthly subscription payment as per the chosen subscription plan that could be selected on the initial page, where you purchased the trial. We would like to emphasize that the information about the subscription was stated on the page with the trial - right below the payment button, so you could decide whether to continue with purchasing the plan. For our part, we are offering a comprehensive training program that helps our customers to reach their training goals. It's quite important to train your dog in a regular and thoroughgoing way. No matter if you have an overly energetic puppy or a senior dog - pups of any age should get a regular dose of mentally enriching exercises, and our plan can help you with that. Understanding your particular situation with your dog, we have an interesting offer that will help you to address the training concerns you were looking for. Please contact our Support Team via [email protected] for more details-we work 7 days a week. We will be more than glad to help you to reach your training goals ;) Kind regards, Doggy-plan Support Team

Response from PawChampFeb 7, 2023

Dear Susan, Thank you for leaving your review! We would like to inform you that 49.99 is a monthly subscription payment as per the chosen subscription plan that could be selected on the initial page, where you purchased the trial. We would like to emphasize that the information about the subscription was stated on the page with the trial - right below the payment button, so you could decide whether to continue with purchasing the plan. From our part, we are always ready to cooperate and provide our customers with the most pleasant experiences. In case of any other questions- you are welcome to contact us back via [email protected] - we work 7 days a week:) Kind regards, Doggy-plan Support Team