PawChampReviews of paw-champ.com

Response from PawChampMar 27, 2023

Dear Stefanie, Thank you for taking the time to leave a review on our product. We are sorry to hear that your experience with our service was unpleasant. We understand how important dog training is, and it's disheartening to know that we didn't meet your expectations. We empathize with your frustration and we want you to know that we are always striving to improve our service and provide our customers with the best possible experience. We want you to get the most out of our training lessons, and we're sorry that we fell short in this regard. While we're sorry to see you go, we respect your decision to unsubscribe, and we want to assure you that your request has been fulfilled as per your inquiry. We would like to take this opportunity to thank you for being our valued customer and for giving us the chance to serve you. If there's anything else we can do to help, please don't hesitate to reach out to us at [email protected] Our team is available seven days a week and we'll do our best to assist you in any way we can. Kind regards, Doggy-plan support team

Response from PawChampMar 24, 2023

Dear Nina Thank you for taking the time to leave a review- it’s quite important for us to improve our service! We are sad to hear that you were not aware of the monthly fee when signed up for our plan. Please note that the monthly fee for our program is stated on our website and during the sign-up process. Our team strives to be as transparent as possible about our pricing and services, and we regret that you may not have noticed that information. We want to make sure that you have the best experience with our service and our support team is always ready to assist you. Please do not hesitate to reach out to us at [email protected] with any remaining questions or concerns you may have. We are available seven days a week and will do our best to help you in any way we can. Kind regards, Doggy-plan Support Team

Response from PawChampMar 20, 2023

Dear Sandra, Thank you for your interest in our training plan. We appreciate you taking the time to research and read reviews before making a decision. We understand that there may be some negative reviews out there, but we want to assure you that we take all feedback into consideration in order to improve our service. We are always striving to provide the best experience for our customers and their furry friends. We would be happy to answer any questions or concerns you may have about our training plan. We also offer a 7-days trial period for you to experience our program for yourself and see the positive results it can bring. We hope that you will reconsider your rate, as you didn't try our service yet, but you can still give our plan a chance. Thank you for considering us, and we hope to have the opportunity to work with you and your furry companion. Please do not hesitate to reach out to us at [email protected] with any remaining questions or concerns you may have. We are available seven days a week and will do our best to help you in any way we can. Kind regards, Doggy-plan support team

Response from PawChampMar 20, 2023

Dear Linda, Thank you for taking the time to leave a review on our product! We are sorry to hear that you got such an unpleasant experience after your purchase. We would like to lt you know that after the successful payment you receive access to the plan through your personal account, which can be accessed on our website, but not through the confirmation email. We apologize for any confusion or inconvenience this may have caused. Please note that the subscription information can be found on the trial page, just below the payment button. This information is intended to help you make an informed decision on whether to continue purchasing the plan. According to our records, our Support Team already helped you out to sort the misunderstanding that happened. We want to make sure that you have the best experience with our service and our support team is always ready to assist you. Please do not hesitate to reach out to us at [email protected] with any remaining questions or concerns you may have. We are available seven days a week and will do our best to help you in any way we can. Kind regards, Doggy-plan support team

Response from PawChampMar 17, 2023

Dear Kelly, Thank you for taking the time to leave a review on our product! We are sorry to hear that you did not enjoy using our service. Your feedback means a lot to us as it helps us to improve our services and meet the needs of our customers. We understand that you were not aware of the monthly subscription cost when you signed up for our plan, and we apologize for any confusion or inconvenience this may have caused. Please be informed that the additional payment of 7.98 can be made from your end by selecting additional lessons, which costs 3.99 monthly per lesson. As for the situation with log in-you are not able to access your lessons, since your subscription was already canceled as per your request. Moreover, according to our records, we can see that our Customer Support helped you to receive the refund as per your request. Please do not hesitate to reach out in case of any remaining question at [email protected] We are available seven days a week and will do our best to help you in any way we can. Kind regards, Doggy-plan support team

Response from PawChampMar 15, 2023

Dear User Thank you for leaving your review- it’s quite important for us to improve our service! We want to assure you that the monthly fee for our program is clearly stated on our website and during the sign-up process. Our team strives to be as transparent as possible about our pricing and services, and we regret that you may not have seen this information in a clear manner. Additionally, our Terms and conditions page is shown on our website - it can be accessed at the bottom of the page, as on many other sites. We do consider refunds as per our Money Back guarantee, so in case you would like us to help you with your refund request, feel free to let us know via email [email protected]. Our team will be happy to assist you in any way and look forward to hearing from you. Please do not hesitate to contact us if you have any other questions or concerns. We thank you for considering our online dog training program and look forward to working with you in the future. Kind regards, Doggy-plan Support Team

Response from PawChampMar 13, 2023

Dear Pauline Thank you for leaving your comment - improving our service is very important to us! We are sorry to hear that you were not aware of the monthly subscription cost when you signed up for our plan. Our team strives to be as transparent as possible about our prices and services. Please note that we charge a monthly subscription fee of 49.99 unless you cancel your subscription during the trial period. We would like to point out that the subscription information can be found on the trial page, just below the payment button. This information is intended to help you make an informed decision on whether to continue purchasing the plan. In addition to that, we have checked our records and found that your refund request was fulfilled in accordance with our 30-day Money Back Guarantee, which you accepted accordingly. If you have any remaining questions, do not hesitate to contact us via [email protected] we will be glad to help! Kind regards, Doggy-plan support team

Response from PawChampFeb 28, 2023

Dear User Thank you for leaving your comment - improving our service is very important to us! We understand that unexpected charges can be frustrating and we want to assure you that our team is ready to help. We are sorry to hear that you were not aware of the monthly subscription cost when you signed up for our plan. Our team strives to be as transparent as possible about our prices and services, and we apologize that you did not receive this information clearly. Please note that we charge a monthly subscription fee of 49.99 unless you cancel your subscription during the trial period. We would like to point out that the subscription information can be found on the trial page, just below the payment button. This information is intended to help you make an informed decision on whether to continue purchasing the plan. We do consider refunds as per our Money Back guarantee, so in case you would like us to help you with your refund request, feel free to let us know via email [email protected]. Our team will be happy to assist you in any way and look forward to hearing from you. Please do not hesitate to contact us if you have any other questions or concerns. We thank you for considering our online dog training program and look forward to working with you in the future. Kind regards, Doggy-plan support team