PawChampReviews of paw-champ.com

Response from PawChampApr 20, 2023

Dear Bryson, We, apologize for any negative impression you may have received due to the delay in unblocking your lessons. We want you to know that we value your satisfaction as a customer, and it is never our intention to cause any frustration or confusion. We take full responsibility for the technical issue that caused the difficulties with log in. We understand how important it is for you to have access to the materials you need to continue training your furry friend. Please be informed that the issue was already resolved. Additionally we have send you an email from our Customer Support, so you are welcome to get back to us at any time. If there is anything else we can do to make things right, please don't hesitate to reach out to us at [email protected]. Kind regards, Doggy-plan Support Team

Response from PawChampApr 20, 2023

Dear Fer, Thank you for leaving your review! It’s quite sad to know that you were not able to find the unsubscribe option. Please be informed that the information on unsubscribe process is mentioned on the welcome letter that you received after maaking the payment with us. Therefore, you are welcome to contact us back via [email protected] and we will be glad to help you out. Kind regards, Doggy-plan Support Team

Response from PawChampApr 6, 2023

Dear User, Thanks for taking the time to leave a review on our service We apologize for any negative impression you may have received from our service. Our team values your satisfaction as a customer, and it is never our intention to cause any frustration or confusion. Your feedback was forwarded to our relevant team for further investigation in order to find and fix the issue with changing the email. Our Support heroes were informed to double-check the replies from your accordingly, and to make sure that your questions are answered as well. If there is anything else we can do to make things right, please don't hesitate to reach out to us at [email protected]. Kind regards, Doggy-plan support team

Response from PawChampApr 4, 2023

Dear Oona, We apologize for any negative impression you may have received from our service. We want you to know that we value your satisfaction as a customer, and it is never our intention to cause any frustration or confusion. Our team is always ready to help to get the most from our service. Please be informed that the last payment is associated with the monthly subscription fee, as per the service description. However, we have forwarded your feedback to our relevant team for immediate consideration. If there is anything else we can do to make things right, please don't hesitate to reach out to us at [email protected]. Kind regards, Doggy-plan support team

Response from PawChampApr 3, 2023

Dear Bea, Thank you for taking the time to leave a review- it’s quite important for us to improve our service! We are sorry to hear that you decided to unsubscribe. You can find the information on the unsubscribe process right in the welcome letter that you received after making the payment for your trial. You can contact our support team at [email protected] and our heroes will help you out with your request. Our team will be happy to assist you in any way and we look forward to hearing from you. Please do not hesitate to contact us with any other questions or concerns. Best regards, Doggy-plan support team

Response from PawChampMar 30, 2023

Dear Tanya, Thank you for taking the time to leave a review - it’s quite important for us to improve our service! We can definitely understand that unexpected charges can be frustrating, and we want to assure you that our team is here to help. Considering your emails to customer support- we have checked our records and found that you received the fitst reply from us on March 26, and the last reply on March 29. Please double check your inbox and open the mail thread to see our replies. In case you cannot see them yet, we can resend you the letters again. As to your charge -please be informed that the 49.99 monthly subscription fee is charged unless you cancel the subscription within your trial period. We would like to highlight that the information about the subscription was stated on the page with the trial - right below the payment button. This information is intended to help you make an informed decision about whether to continue with purchasing the plan. From our end, we do consider refunds as per our Money Back guarantee, so in case you would like us to help you with your refund request, feel free to let us know via email [email protected]. Our team will be glad to assist you in any way we can and are looking forward to your reply. Please don't hesitate to reach out if you have any further questions or concerns. Kind regards, Doggy-plan Support Team

Response from PawChampMar 28, 2023

Dear User, Thank you for leaving your review- it’s quite important for us to improve our service! We, apologize for any negative impression you may have received due to the delay in unblocking your lessons. We want you to know that we value your satisfaction as a customer, and it is never our intention to cause any frustration or confusion. We take full responsibility for the technical issue that caused the delay in unblocking your lessons. We understand how important it is for you to have access to the materials you need to continue training your furry friend. Rest assured, our team has taken steps and the new 5th module of lessons can be already accessed through your personal account with us. I hope you will give us another chance to prove ourselves to you. We are committed to providing the best possible service and experience to our customers. If there is anything else we can do to make things right, please don't hesitate to reach out to us at [email protected] Thank you for your understanding and for choosing Doggy-Plan for your dog training needs. Kind regards, Doggy-plan Support Team

Response from PawChampMar 27, 2023

Dear Áine, Thank you for taking the time to leave a review- it’s quite important for us to improve our service! We are sorry to hear that you were not aware of the monthly fee when signed up for our plan. We want to assure you that the monthly fee for our program is stated on our website and during the sign-up process- right below the payment button. This information is intended to help you make an informed decision on whether to continue purchasing the plan. We do consider refunds as per our Money Back guarantee, so in case you would like us to help you with your refund request, feel free to let us know via email at [email protected]. Our team will be happy to assist you in any way and look forward to hearing from you. Please do not hesitate to contact us if you have any other questions or concerns. We thank you for considering our online dog training program and look forward to working with you in the future. Kind regards, Doggy-plan support team