PawChampReviews of paw-champ.com

Response from PawChampSep 11, 2023

Dear Joanna, We appreciate your feedback, and we're truly sorry to hear about your recent experience with our service. Please accept our apologies for not meeting your expectations. We want to reassure you that our Customer Support team is readily available to assist you and explore alternative solutions to ensure your experience with our service is a positive one. If there are any further concerns or if you require additional assistance, please don't hesitate to reach out to us at [email protected]. We are committed to resolving any issues you may have and ensuring your satisfaction. Our team will be more than glad to assist you and we look forward to hearing from you soon. Please do not hesitate to contact us with any other questions or concerns. Kind regards, Doggy-plan Support Team

Response from PawChampSep 5, 2023

Dear Dori, We appreciate your candid feedback, and we're truly sorry to hear about your recent experience with our service. Your satisfaction is of the utmost importance to us, and we deeply regret any inconvenience you may have encountered while using our website. Please accept our apologies for not meeting your expectations. We want to reassure you that our Customer Support team is readily available to assist you and explore alternative solutions to ensure your experience with our service is a positive one. We have already taken steps to address the specific issue you raised in your review and provided the necessary assistance. If there are any further concerns or if you require additional assistance, please don't hesitate to reach out to us at [email protected]. We are committed to resolving any issues you may have and ensuring your satisfaction. Thank you for taking the time to share your feedback with us. Your insights are invaluable in helping us improve our services. We look forward to the opportunity to provide you with an enhanced experience in the future. Warm regards, Doggy-plan Support Team

Response from PawChampAug 29, 2023

Dear Sue, Thank you for taking the time to leave a review ! We are sorry to hear that you got such an impression about out website- your feedback is much appreciated. Our Customer Support is always ready to help and offer you some alternatives in order for you to get the most from our service. According to our records our team has already been able to set up the situation happened and offer help on your request. If there's anything else we can do to help, please don't hesitate to get back to us [email protected]. Kind regards, Doggy-plan Support Team

Response from PawChampAug 8, 2023

Dear Customer, Thank you for sharing your feedback with us. We deeply apologize for any negative experience you may have had while using our website. Our team is committed to delivering the utmost customer satisfaction, and we regret if we fell short of meeting your expectations. We want to assure you that our Customer Support team is always available to help and offer alternative solutions to ensure you have a positive experience with our service. We've already addressed the situation you mentioned in your review and provided assistance as requested. Should you require further assistance or have any additional concerns, please don't hesitate to reach out to us at [email protected]. Our team is dedicated to your satisfaction and is here to assist you. Thank you once again for sharing your thoughts with us. We look forward to the opportunity of providing you with an improved experience in the future. Warm regards, Doggy-plan Support Team

Response from PawChampJul 27, 2023

Dear Tina, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it allows us to continually improve our website and services. We apologize for any negative impression you may have had while using our website. Our team is dedicated to providing the best possible customer experience, and we regret that we may have fallen short of your expectations. Please know that our Customer Support team is always ready to assist you and offer alternative solutions to ensure you get the most out of our service. We have already addressed the situation you mentioned in your review and provided assistance as per your request. If there's anything else we can do to help or if you have any additional concerns, please don't hesitate to reach out to us at [email protected]. Our team is here to support you and ensure your satisfaction. Once again, thank you for sharing your thoughts with us, and we hope to have the opportunity to provide you with a better experience in the future. Kind regards, Doggy-plan Support Team

Response from PawChampJul 10, 2023

Dear Jay, Thank you for leaving your comment! We are sorry to hear that you were not aware of the monthly subscription cost when you signed up for our plan. Our team strives to be as transparent as possible about our prices and services. Please note that we charge a monthly subscription fee of 49.99 unless you cancel your subscription during the trial period. We would like to point out that the subscription information can be found on the trial page, just below the payment button. Additionally, according to our records, our Support Team assisted you with your request. If there's anything else we can do to help, please don't hesitate to reach out to us at [email protected] . Our team is available seven days a week and we'll do our best to assist you in any way we can. Kind regards, Doggy-plan support team

Response from PawChampJun 9, 2023

Dear Jill Thank you for taking the time to leave a review. We appreciate your feedback as it allows us to continuously improve our service. We apologize if there was any confusion regarding the monthly fee when you signed up for our plan. We want to assure you that the monthly fee for our program is stated on our website and during the sign-up process. Our team strives to be as transparent as possible about our pricing and services, and we regret that you may not have noticed that information. Our team is dedicated to providing the best possible experience for our customers, and we are here to assist you every step of the way. If you have any remaining questions or concerns, please don't hesitate to reach out to our support team at [email protected]. We are available seven days a week and will do everything we can to address your needs. Thank you for your understanding, and we look forward to the opportunity to make things right. Kind regards, Doggy-plan Support Team

Response from PawChampMay 25, 2023

Dear Veronique, Thank you for taking the time to leave a review ! We are sorry to hear that you got such an impression about out website. Our Team always try to provide with the best customer experience to our users. Our Customer Support is always ready to help and offer you some alternatives in order for you to get the most from our service. According to our records the refund was issued, and our customer support team has recently sent you the confirmation letter that includes the invoice id of your refund. You can double check the transaction in your bank statement or with your bank. Our team is always ready to cooperate and help you out to resolve and issues. If there's anything else we can do to help, please don't hesitate to get back to us [email protected]. Kind regards, Doggy-plan Support Team