PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp reviews

Showing 2,175 reviews with 1 star · Clear filters

Kate C.
Oct 31, 2023
Avoid!
Like so many others here, I didn’t check the reviews for this company. Signed up for initial videos and immediately unsubscribed- even received a confirmation email. Shocked to find I’d been charged £49.99 today. Currently emailing the support team trying to get a refund and have cancelled further payments through PayPal. They keep offering me a 45 minute phone call and a reduced subscription fee. Avoid!
Response from PawChampNov 27, 2023
Dear Kate, Thank you for taking the time to leave a review. We appreciate your feedback as it allows us to continuously improve our service. We apologize if there was any confusion regarding the monthly fee when you signed up for our plan. Please note that the info on the subscription was presented on the page where you purchased your trial. Indeed, It is very sad to know that you are not satisfied with the offer from our Customer Support Team. Our team is dedicated to providing the best possible experience for our customers, and we are here to assist you every step of the way, and your feedback helps us to improve our service. Additionally, we are letting you know that your request was fulfilled by our Support Team. Thank you for your understanding, and we look forward to the opportunity to make things right. Kind regards, Doggy-plan Support Team
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L L.
Oct 28, 2023
They've stolen images from Karen Pryor…
They've stolen images from Karen Pryor to lure people into thinking they're a bona fide company. They are scam artists who plagiarise others' work and try and leach off their reputation!!! AVOID!!! EDIT: Even what they've written below is a lie! Their Facebook ads were definitely plagiarised and when I contacted them directly, their admin told me they were not affiliated to Karen Pryor, yet were using her tag lines and images. All my Comms were verified by TrustPilot.
Response from PawChampDec 11, 2023
Dear User, Thank you for leaving a review! We are sorry to hear that you were not satisfied with our service. Please be informed that the content of our lessons is unique and supports different training approaches. Unfortunately we were not able to find you among our users, and would like to propose a special offer for you to check out our lessons to see if they works for your dog. If you have any remaining questions, do not hesitate to contact us via [email protected] we will be glad to help! Kind regards, Doggy-plan Support Team
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Laurie
Oct 23, 2023
Total scam
Total scam! I signed up for what I thought was 1 course at a reduced rate. Turns out it was a subscription. The service itself is terribly dubbed and doesn't provide real value. They charged me for 3 additional months and would only refund 1 month. They are scammers counting on folks biting on the reduced rate and not consenting or realizing it's a subscription. Update: I have received a refund for the 3 months I was charged.
Response from PawChampOct 30, 2023
Dear Laurie, Thank you for leaving your feedback! We are sorry to hear that you got such an impression about our website. Our Team always tries to provide the best customer experience to our users, so they can get the most from our service. Indeed, It is very sad to know that you are not satisfied with our video lessons, your feedback has already been forwarded to consideration in order to make our product the best match for our customers. If there's anything else we can do to help, please don't hesitate to get back to us [email protected]. Kind regards, Doggy-plan Support Team
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CDM
Oct 19, 2023
This is absolutely a scam
This is absolutely a scam. I took the three month package and now have somehow continuously been charged, despite determining early on that the content was absolutely awful, terribly dubbed and of very little use. They will not cancel so I've logged a case with my bank. Do not engage!
Response from PawChampNov 1, 2023
Dear Customer, We appreciate you taking the time to share your feedback. We genuinely regret any negative impression you may have had about our website. Our team is wholeheartedly committed to providing the best customer experience possible, with the aim of helping our users get the most from our service. We understand that unexpected charges can be frustrating, and we empathize with your situation. It's essential to note that the subscription information was presented on the trial purchase page. It saddens us to learn that our video lessons didn't meet your expectations. Your feedback is incredibly valuable, and we've already taken steps to consider your input as we strive to improve our product to better serve our customers. If there's anything more we can do to address your concerns or assist you further, please do not hesitate to reach out to us at [email protected]. We are here to support you in any way we can. Kind regards, Doggy-plan Support Team
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Michelle W.
Oct 18, 2023
Total Scammers
I went to their web site and now they think they can charge me monthly. They are crazy. If I do not hear back from them in the next couple of days I will reverse the charges. What a rip off!!
Response from PawChampOct 30, 2023
Dear Michelle, Thank you for taking the time to leave a review ! We are sorry to hear that you got such an impression about out website- your feedback is much appreciated. Our Customer Support is always ready to help and offer you some alternatives in order for you to get the most from our service. According to our records, our team has already been able to set up the situation happened and offer help on your request. If there's anything else we can do to help, please don't hesitate to get back to us [email protected]. Kind regards, Doggy-plan Support Team
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Lott
Sep 25, 2023
contact the support team for help
They do not allow you to cancel, even after only 4 days. They do not respond to email, even repeated emails. They do not refund, even though it is clearly stated that they do. They continue to charge you. This is a money making grab. The plan is not suitable for my dog, my dog is not hunger or food driven. 09/27/2023 UPDATE: Doggy Plan has responded and refunded the subscription charge for which I am very grateful. here is the info I did not have; to get a response, you need to communicate with their support team, and they will respond and actually act on your complaint. The doggy plan training is still not suitable for my dog, it may be good for you though.
Response from PawChampOct 3, 2023
Dear Lott, Thanks for your feedback! We are sorry to know that you experienced an unpleasant situation with your subscription cancellation. It's great to know, that your request was fulfilled and you were able to resolve the situation :) Thank you for considering our online dog training program, and we hope to have the opportunity to work with you in the future. Kind regards, Doggy-plan Support Team
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Tara B.
Sep 22, 2023
Scam
Scam. As others have mentioned, they basically do not allow you to cancel. I have now gone back and forth with them four times trying to cancel and they will not confirm. Rather they just make additional offers. The introduction video was badly dubbed and said here are the guidelines, but guidelines don't really work... What a waste.
Response from PawChampOct 3, 2023
Dear Tara, Thank you for leaving your feedback! We are sorry to hear that you got such an impression about our website. Our Team always tries to provide the best customer experience to our users, so they can get the most from our service. Indeed, It is very sad to know that you are not satisfied with our video lessons, your feedback has already been forwarded to consideration in order to make our product the best match for our customers. If there's anything else we can do to help, please don't hesitate to get back to us [email protected]. Kind regards, Doggy-plan Support Team
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Gale D.
Sep 20, 2023
I should research more!!!!
Bad choice on my part not checking the reviews for this company.
Response from PawChampOct 3, 2023
Dear Gale, Thank you for taking the time to leave a review ! We understand that there may be some negative reviews out there, but we want to assure you that we take all feedback into consideration in order to improve our service. We are sorry to know that you experienced any unpleasant situation Our team always strives to provide the best experience for our customers and their furry friends. In case you have any questions to make your experience better - feel free to contact us via [email protected]. Kind regards, Doggy-plan Support Team
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