PawChampReviews of paw-champ.com

Response from PawChampFeb 21, 2024

Dear Carolina, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product. We would like to highlight that the information about the subscription was stated on the page with the trial - right below the payment button, so you could decide whether to continue with purchasing the plan. Our team carefully investigated your case, and found no subscsequesnt charges within 5 minutes after your subscription fee withdraw. If you have any remaining questions, do not hesitate to contact us via [email protected] we will be glad to help! Kind regards, Doggy-plan Support Team

Response from PawChampFeb 21, 2024

Dear Sophie, Thank you for leaving your review- it’s quite important for us to improve our service! It’s quite sad to know that you are unsatisfied with our service- from our end, we are always ready to cooperate and provide our customers with the most pleasant experience. According to our records your were unsubscribed as per your request. If you have any remaining questions, do not hesitate to contact us via [email protected] we will be glad to help! Kind regards, Doggy-plan Support Team

Response from PawChampFeb 21, 2024

Dear Kate, Thank you for leaving your comment! We sincerely apologize for any inconvenience caused by the technical glitch leading to the charge after your unsubscribe request. This was certainly not our intention, and we deeply regret the oversight. Our team has already addressed the issue to prevent any recurrence. We appreciate your understanding and patience. If there's anything more we can do to assist you, please contact us directly at [email protected]. Thank you for bringing this to our attention. Best regards, Doggy Plan Support Team

Response from PawChampFeb 8, 2024

Dear Michelle, Thank you for leaving your review- it’s quite important for us to improve our service! We understand that unexpected charges can be frustrating, and we want to assure you that our team is here to help. We are sad to know that you were not aware of the monthly subscription fee when you signed up for our program. Please be informed that the 49.99 monthly subscription fee is charged unless you cancel the subscription within your trial period. We would like to highlight that the information about the subscription was stated on the page with the trial - right below the payment button. This information is intended to help you make an informed decision about whether to continue with purchasing the plan. We do consider refunds as per our Money Back guarantee, so in case you would like us to help you with your refund request, feel free to let us know via email [email protected]. Our team will be glad to assist you in any way we can and are looking forward to your reply. Please don't hesitate to reach out if you have any further questions or concerns. Thank you for considering our online dog training program, and we hope to have the opportunity to work with you in the future. Kind regards, Doggy-plan Support Team

Response from PawChampJan 18, 2024

Dear Linda, Thank you for taking the time to leave a review. We want to assure you that the monthly fee for our program is stated on our website and during the sign-up process. Our team strives to be as transparent as possible about our pricing and services, and we regret that you may not have noticed that information. Our team is dedicated to providing the best possible experience for our customers, and we are here to assist you every step of the way. If you have any remaining questions or concerns, please don't hesitate to reach out to our support team at [email protected]. We are available seven days a week and will do everything we can to address your needs. Thank you for your understanding, and we look forward to the opportunity to make things right. Kind regards, Doggy-plan Support Team

Response from PawChampJan 12, 2024

Dear Andrew, We are sorry to hear that you got such experience after your purchase. We would like to lt you know that after the successful payment you receive access to the plan through your personal account, which can be accessed on our website. We want to make sure that you have the best experience with our service and our support team is always ready to assist you. Please do not hesitate to reach out to us at [email protected] with any remaining questions or concerns you may have. We are available seven days a week and will do our best to help you in any way we can. Kind regards, Doggy-plan support team

Response from PawChampJan 18, 2024

Dear Matthew, Thank you for leaving your feedback! We are sorry to hear that you got such an impression about our website. Our Team always tries to provide the best customer experience to our users, so they can get the most from our service. If there's anything else we can do to help, please don't hesitate to get back to us [email protected]. Kind regards, Doggy-plan Support Team

Response from PawChampJan 3, 2024

Dear Jennifer, Thank you for leaving your review! We would like to inform you that 49.99 is a monthly subscription payment as per the chosen subscription plan that could be selected on the initial page, where you purchased the trial. We would like to emphasize that the information about the subscription was stated on the page with the trial - right below the payment button, so you could decide whether to continue with purchasing the plan. From our part, we are always ready to cooperate and provide our customers with the most pleasant experiences. In case of any other questions- you are welcome to contact us back via [email protected] - we work 7 days a week! Kind regards, Doggy-plan Support Team