PawChampReviews of paw-champ.com

Response from PawChampMar 15, 2024

Dear Val Thank you for taking the time to leave a review. We appreciate your feedback as it allows us to continuously improve our service. We apologize if there was any confusion regarding the monthly fee when you signed up for our plan. Please note that the info on the subscription was presented on the page where you purchased your trial. Additionally, we do consider refunds as per our Money Back guarantee, so in case you still have any remaining questions - feel free to let us know via [email protected] Thank you for your understanding, and we look forward to the opportunity to make things right. Kind regards, Doggy-plan Support Team

Response from PawChampMar 15, 2024

Deat Brian, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product. For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. If there is anything else we can do to make things right, please don't hesitate to reach out to us at [email protected]. Kind regards, Doggy-plan Support Team

Response from PawChampMar 15, 2024

Dear Esty, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product. For our part, our team is always ready to cooperate and provide the best possible service and the most suitable options to our customers. Please be informed that the information on the subscription cancellation is described in the welcome letter that you received after purchasing the trial. Concerning the refund, kindly note that we do consider refunds as per our Money Back Guarantee. However, our Team may offer you unique offers to make your experience better, which you can either accept or decline. In case you would like us to help you with your refund request - feel free to let us know via [email protected] We’ll be glad to assist you and looking forwards to your reply! Kind regards, Doggy-plan Support Team

Response from PawChampFeb 21, 2024

Dear Shannon Thank you for taking the time to leave a review. We appreciate your feedback as it allows us to continuously improve our service. We apologize if there was any confusion regarding the monthly fee when you signed up for our plan. Please note that the info on the subscription was presented on the page where you purchased your trial. Additionally, we do consider refunds as per our Money Back guarantee, so in case you still have any remaining questions - feel free to let us know via [email protected] Thank you for your understanding, and we look forward to the opportunity to make things right. Kind regards, Doggy-plan Support Team

Response from PawChampFeb 21, 2024

Dear Carla, Thank you for taking the time to leave a review ! We are sorry to know that you experienced any unpleasant situation, our Customer Support is always ready to help and offer you some alternatives in order for you to get the most from our service. Our team always strives to provide the best experience for our customers and their furry friends. In case you have any questions to make your experience better - feel free to contact us via [email protected]. Kind regards, Doggy-plan Support Team

Response from PawChampFeb 21, 2024

Dear Mona, Thank you for taking the time to share your experience, and we apologize for the challenges you faced. We are sincerely sorry for any inconvenience caused during your trial period. Your feedback is crucial, and we're committed to addressing the issues you've raised. Our Customer Support is always ready to help and offer you some alternatives in order for you to get the most from our service. We appreciate your patience and are grateful for your willingness to bring these matters to our attention. If there's anything more you'd like to share or if you have further concerns, please feel free to reach out directly at [email protected]. We are dedicated to ensuring a positive experience for our users, and your insights will contribute to improving our services. Best regards, Doggy Plan Support Team

Response from PawChampFeb 21, 2024

Dear Andrea, Thank you for leaving your review! We would like to inform you that 49.99 is a monthly subscription payment as per the chosen subscription plan that could be selected on the initial page, where you purchased the trial. We would like to emphasize that the information about the subscription was stated on the page with the trial - right below the payment button, so you could decide whether to continue with purchasing the plan. According to our records, our Support Team was able to help you out with your unsubscribe request. In case of any other questions- you are welcome to contact us back via [email protected] - we work 7 days a week! Kind regards, Doggy-plan Support Team