Nicci B.
Pity I can’t give a zero star.
Pity I can’t give a zero star. £49.99 down the pan as, same as almost everyone else I hadn’t seen the automatic plan setup. Rubbish videos, you fall asleep from the boring voice droning on and on with hardly any demonstrations or action Company communication was good, just refused a refund as I hadn’t watched 7 consecutive days of videos and it was 31 days since I paid for the trial and refunds were only available for 30. I guess that’s why they wait 31 days to collect the first payment After two emails, all on the same day, I have been issued a refund. I still think it’s wrong the way it was taken in the first place, but would like to commend them on their communication and quickly settling the dispute with a refund.
Response from PawChampMar 15, 2024
Dear Nicci, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with our service did not meet your expectations initially. We appreciate your acknowledgment of our prompt communication and quick resolution of the refund request. Your satisfaction is important to us, and we're continuously working to improve our offerings and communication to ensure a better experience for all our customers. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out to us. We value your input and strive to provide the best service possible. Kind regards, Doggy-plan Support Team