PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp reviews

Showing 2,175 reviews with 1 star · Clear filters

Dale L.
Feb 28, 2024
Do not sign up for this or give your bank details to this company
Do not sign with this company they take unauthorised payments out once they have details….this has not just happened to me but hundreds of others also
Response from PawChampMar 15, 2024
Dear Dale, Thank you for leaving your review- it’s quite important for us to improve our service! We understand that unexpected charges can be frustrating, and we want to assure you that our team is here to help. We are sad to know that you were not aware of the monthly subscription fee when you signed up for our program. Our team strives to be as transparent as possible about our pricing and services, and we regret that you may not have received this information in a clear manner. Please be informed that the 49.99 monthly subscription fee is charged unless you cancel the subscription within your trial period. We would like to highlight that the information about the subscription was stated on the page with the trial - right below the payment button. This information is intended to help you make an informed decision about whether to continue purchasing the plan. If you have any remaining questions or concerns, please don't hesitate to reach out to our support team at [email protected]. We are available seven days a week and will do everything we can to address your needs. Thank you for your understanding, and we look forward to the opportunity to make things right. Kind regards, Doggy-plan Support Team
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Lynsey
Feb 28, 2024
SCAM stealing money after you purchase…
SCAM stealing money after you purchase a course and then taking £50 a month without your permission and no one is getting back to me. AVOID.. the course was horrendous. To reply to your bogus claims.. I never signed up to a subscription I bought a one off £20 course and then you signed me up to a subscription. You have since refunded me the £49.99 as you admitted fault. - absolute scammers
Response from PawChampMar 15, 2024
Dear Lynsey, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product. For our part, our team is always ready to cooperate and provide the best possible service and the most suitable options to our customers. Please be informed that 49.99 is a monthly subscription fee that is charged unless you cancel the subscription within your trial period. The subscription plan is chosen by the customer during the initial trial purchase. Concerning the refund, kindly note that we do consider refunds as per our Money Back Guarantee. However, our Team may offer you unique offers to make your experience better, which you can either accept or decline. In case you would like us to help you with your refund request - feel free to let us know via [email protected] We’ll be glad to assist you and looking forwards to your reply! Kind regards, Doggy-plan Support Team
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Laura N.
Feb 25, 2024
Scheme
You can tell the positive reviews are false. Set up by the company and the only comments responded to. If you wanted to resolve issues you'd respond to the negative comments. Clearly a scheme.
Response from PawChampMar 15, 2024
Dear Laura, Thank you for taking the time to share your thoughts with us. We are sorry to hear about your perception of our reviews. We can assure you that all reviews on our platform are genuine and reflect the experiences of our valued customers, including both positive and negative feedback. We understand the importance of addressing and resolving all types of comments, including negative ones, to continuously improve our services. Your feedback is incredibly valuable to us, and we apologize if you felt that your concerns were not adequately addressed. We are committed to transparency and customer satisfaction, and we would like to invite you to reach out to us directly at [email protected] with any specific issues or concerns you may have. Our team is here to assist you and ensure that your experience with us is positive and rewarding. Thank you for bringing this to our attention, and we look forward to the opportunity to improve and better serve you in the future. Kind regards, Doggy-plan support team
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Mike B.
Feb 23, 2024
SCAM
Cancelled, took my money and won’t credit. STAY AWAY!
Response from PawChampMar 15, 2024
Dear Customer, Thank you for taking the time to share your feedback. We want to assure you that our system is designed to prevent any charges after subscription cancellation. If you've experienced otherwise, we apologize for any inconvenience caused. Your input is invaluable in helping us improve our services. Please reach out to us at [email protected] with more details about your experience. Our team is committed to investigating the incident thoroughly and finding the best possible solution for you. Thank you for bringing this to our attention. Best regards, Doggy Plan Support Team
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Kate S.
Feb 22, 2024
If i could give a zero i would
If i could give a zero i would. This charge showed up on my card. Had no idea what this was on my card. I emailed them once I found another charge 6 months ago. I emailed them about not knowing what the charge was. Advised Id like a refund.. was told i could. Ot get one unless i followed their program. I told them I never got any info about this as I was not familiar with their company. Stay away from this company at all costs. My paypal says it came from Facebook. ???
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Mandy W.
Feb 21, 2024
Videos are Terrible
I signed up for the Dog Obedience Training Plan to begin working with my dogs. The videos are terrible. They have a voice over that doesn't line up with what the trainer is saying. You cannot hear the trainer at all which makes understanding the training incredibly difficult. I contacted them the same day for a refund and they are refusing to refund my money until I can demonstrate that I have used the videos to train my dogs for 7 days. I find this rather comical since the videos are incredibly difficult to use.
Response from PawChampMar 15, 2024
Dear Mandy, Thank you for sharing your feedback with us regarding your experience with our Dog Obedience Training Plan. We sincerely apologize for any inconvenience caused by the quality of our videos. Your feedback is valuable to us, and we are constantly working on improving the content and user experience of our training materials. Regarding the refund policy, we understand your frustration and would like to clarify that our Money Back Guarantee requires users to demonstrate their commitment to the training program by using it consistently for 7 consecutive days. However, we also understand that technical difficulties or challenges in using the videos may arise, and we are here to assist you in any way we can. Please reach out to us at [email protected], and our team will work with you to find a satisfactory solution. Your satisfaction is our priority, and we are committed to ensuring that you have a positive experience with our training program. Thank you for bringing this to our attention, and we look forward to resolving this matter for you. Kind regards, Doggy-plan Support Team
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Sarah Elizabeth J.
Feb 20, 2024
AVOID THIS COMPANY AT ALL COSTS!!
AVOID THIS COMPANY AT ALL COSTS!!! They signed me up to a subscription- they didn't send me any emails warning me of future payment coming from my account and they're refusing to let me cancel. I've repeatedly explained my situation to their 'customer service' -they've been so unhelpful and uncaring. Do not believe the marketing- they don't care about you or your dog. I've had to beg my bank to stop any future payments.
Response from PawChampMar 15, 2024
Dear Sarah, Thank you for leaving your review- it’s quite important for us to improve our service! We would like to emphasize that the information about the subscription was stated on the page with the trial - right below the payment button, so you could decide whether to continue with purchasing the plan. It’s quite sad to know that you are unsatisfied with our service- from our end, we are always ready to cooperate and provide our customers with the most pleasant experience. According to our records your were unsubscribed as per your request. If you have any remaining questions, do not hesitate to contact us via [email protected] we will be glad to help! Kind regards, Doggy-plan Support Team
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Alie
Feb 20, 2024
Scammed out of 49.99
Scammed out of 49.99 - no warning just the subscription renewed
Response from PawChampMar 15, 2024
Dear Alie, Thank you for sharing your experience with us. We sincerely apologize for any confusion or inconvenience caused regarding the subscription and refund process. We understand that navigating through trial periods and subscriptions can sometimes be challenging, and we appreciate your feedback on how we can improve our communication and clarity in these areas. We would like to extend our assistance with your refund request. Please feel free to reach out to us at [email protected], and our team will work diligently to address your concerns and provide a satisfactory resolution. Your satisfaction is important to us, and we value the opportunity to learn from your feedback to enhance our services for all our customers. Thank you for considering our online dog training program, and we hope to have the opportunity to improve your experience in the future. Warm regards, Doggy-plan Support Team
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