PawChampReviews of paw-champ.com

Response from PawChampApr 1, 2024

Dear Nicole, We appreciate you taking the time to share your feedback with us. We apologize for any confusion regarding our payment plan and subscription details. We strive to be transparent about our pricing and services, and we regret if this information was not clear to you during the sign-up process. Our team is here to assist you and address any concerns you may have. We understand your disappointment and would like to work with you to find a satisfactory solution. Please reach out to us at [email protected] so we can discuss your specific situation and explore options that may be available to you. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction. Best regards, Doggy-plan Support Team

Response from PawChampApr 1, 2024

Dear Kat, We apologize for any inconvenience you have experienced and appreciate you taking the time to share your feedback. We understand your frustration and want to assure you that your satisfaction is important to us. We strive to make our subscription and cancellation processes as clear and accessible as possible, and we regret any confusion you may have encountered. Our team is dedicated to addressing customer concerns promptly, and we encourage you to reach out to us directly at [email protected] to discuss your specific situation. We are here to assist you with unsubscribing and any other questions or issues you may have. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction. Best regards, Doggy-plan Support Team

Response from PawChampApr 1, 2024

Dear Sheldon, Thank you for taking the time to share your feedback with us. Your input is invaluable as we continuously strive to enhance our services. We are sorry to hear about the unexpected charges and any confusion regarding our subscription model. Your concerns have been shared with our Development team for further review, and we appreciate you bringing them to our attention. Regarding the subscription fee, we want to clarify that it is charged unless the subscription is canceled within the trial period. We understand that this information may not have been as clear as intended, and we apologize for any inconvenience this may have caused. If you would like assistance with a refund or have any other questions, please don't hesitate to reach out to us at [email protected]. Our team is here to help and ensure your experience with us is positive. Thank you again for your feedback and for considering our online dog training program. We hope to have the opportunity to work with you again in the future. Best regards, Doggy-plan Support Team

Response from PawChampMar 15, 2024

Dear Customer, Thank you for taking the time to leave a review on our product. We are sorry to hear that your experience with our service was unpleasant. We understand how important dog training is, and it's disheartening to know that we didn't meet your expectations. We empathize with your frustration and we want you to know that we are always striving to improve our service and provide our customers with the best possible experience. We want you to get the most out of our training lessons, and we're sorry that we fell short in this regard. While we're sorry to see you go, we respect your decision to unsubscribe, and we want to assure you that your request has been fulfilled as per your inquiry. We would like to take this opportunity to thank you for being our valued customer and for giving us the chance to serve you. If there's anything else we can do to help, please don't hesitate to reach out to us at [email protected] . Our team is available seven days a week and we'll do our best to assist you in any way we can. Kind regards, Doggy-plan support team

Response from PawChampApr 1, 2024

Dear Customer, We apologize for any confusion or frustration you have experienced. We take customer feedback seriously and would like to address your concerns. Upon review of your case, it appears that access to the lessons may have been declined by our support team if a refund was previously issued for the purchase. This is in accordance with our policies and terms of service, which aim to ensure fair and consistent practices for all our customers. We strive to be transparent about our pricing and subscription terms, and we regret any miscommunication that may have occurred during your experience. Our team is dedicated to providing excellent service, and we are committed to resolving any issues promptly. If you have any further questions or would like to discuss your specific situation in more detail, please contact us at [email protected]. We are here to assist you and ensure your satisfaction. Thank you for bringing this matter to our attention, and we look forward to the opportunity to address your concerns. Best regards, Doggy-plan support team

Response from PawChampApr 1, 2024

Dear Amanda, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product! For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. We are sorry to know that you were not able to find access to the purchased lessons. Please note that all our customers receive an automatic email after their purchase, unless the email indicated by the customer during registration as inaccurate. If you still have any trouble accessing the purchased lessons- get back to our customer support and we will be glad to help you out. Additionally, we do consider refunds as per our Money Back guarantee, so in case you still have any remaining questions - feel free to let us know via [email protected] Kind regards, Doggy-plan Support Team

Response from PawChampApr 1, 2024

Dear Boyer, Thank you for leaving your review- it’s quite important for us to improve our service! We understand that unexpected charges can be frustrating, and we want to assure you that our team is here to help. We are sad to know that you were not aware of the monthly subscription fee and didn;t like the videos. Your feedback was forwarded to our Development team for further consideration. Our team strives to be as transparent as possible about our pricing and services, and we regret that you may not have received this information in a clear manner. Please be informed that the 79.99 quarterly subscription fee is charged unless you cancel the subscription within your trial period. We would like to highlight that the information about the subscription was stated on the page with the trial - right below the payment button. This information is intended to help you make an informed decision about whether to continue purchasing the plan. We do consider refunds as per our Money Back guarantee, so in case you would like us to help you with your refund request, feel free to let us know via email [email protected]. Our team will be happy to assist you in any way and look forward to hearing from you. Please do not hesitate to contact us if you have any other questions or concerns. We thank you for considering our online dog training program and look forward to working with you in the future. Kind regards, Doggy-plan support team

Response from PawChampMar 15, 2024

Dear Customer, Thank you for leaving your review- it’s quite important for us to improve our service! It is very sad to know that you are not satisfied with our video lessons. We would like to let you know that our lessons are divided into step-by-step lessons and divided into modules. Starting with fundamentals and ending with more sophisticated like rollover or hunting and searching. Our lessons have a theoretical and practical part, that can be used on practice with your dog For our part, we are always ready to cooperate and provide our customers with the most pleasant experiences. Our Team has also developed a special advanced chapter of lessons that consists of reading interactive lessons for your quick access to your classes. The lessons will help to address your dog's behavioral issues to reach your training goal. We are sure that you will find it interesting for your particular dog, considering the important topics it consists of. You can contact us and ask about that lessons- we will be glad to guide you through. In case you would like us to help you with your refund request - feel free to let us know via [email protected] We’ll be glad to assist you and looking forwards to your reply! Kind regards, Doggy-plan Support Team