Stacey U.
Also fleeced by this company
I, too, was hit with an $79.99 charge today from Doggy-plan. Apparently it was something I had agreed to when I originally signed up in December 2023, yet I never received a receipt for even the original purchase, let alone a subscription confirmation, etc. If you go to your account on the site, there isn't a place that shows transaction history, subscriptions, etc., so they literally could be telling us anything to get away with this theft. I also tried to request a refund and after multiple exchanges with Zendesk, they still refused to give me a refund because of a button I "allegedly" clicked when I signed up at the bottom of the page three months ago. Again, no receipt, no email, nothin. We're just supposed to trust them at their word with this. I'll open a dispute with my credit card once it's cleared and no longer pending, but I'm also going to open a complaint with the FTC. What they're doing is straight up fraud and I hope everyone who's had this done to them opens a dispute with their credit/debit cards to get the proper refund they're owed. (Also, why can't we give a half star or zero stars? That's exactly what this racket deserves.)