PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp reviews

Showing 2,175 reviews with 1 star · Clear filters

Shani A.
Apr 14, 2024
It doesn’t matter what answers I put…
It doesn’t matter what answers I put into the quiz, it comes back with medium trainability, weak bond, and low everything else positive. The quiz it self tells you that it’s manipulating you into buying something because your dog is so bad. Based on that alone I won’t be buying anything.
Response from PawChampApr 21, 2024
Dear Shani, Thank you for your review! Still, please be informed that this quiz was also designed for us to understand our customers and their needs in terms of training. What's more important - unfortunately we are unable to confirm the fact that you completed our quiz once or a few times. However, if you would like to have some more information - please do not hesitate to contact us via [email protected] . Warm regards, Doggy-plan Support Team
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Tracey M.
Apr 13, 2024
I thought I was signing up for a 1 time…
I thought I was signing up for a 1 time training 39.99. 279.96 later. I asked for a refund since I never used their services. Nope. No refund. Dont sign up with this company. Will make every excuse for no refund.
Response from PawChampApr 21, 2024
Dear Customer, We're sorry to hear about your experience and the frustration it has caused you. We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team
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Elizzylinz
Apr 13, 2024
Absolute SCAM
Update: after going back and forth with the company for DAYS via email they finally decided to give me a refund and only because I told them I was telling everyone about this scam! They initially offered a small amount of my money back, then 50% then 75% until I finally got the full refund! I kept declining and insisting they give me the full amount! So if anyone is having issues with getting their money just threaten them with bad reviews and they will eventually refund you! It is absolutely ridiculous dealing with them and the customer service team really sucks! It shouldn’t have taken me multiple days of fighting them for my money! Initial Post: Absolute SCAM! I was looking at it and wanted to try the trial… my mistake! I ended up with a subscription plan and they just took $119 out of my account for renewing! I emailed “customer service” and got some BS automated email stating they would not refund my money because it was not part of their refund options. I am about to report them to every review site I can find. Just starting with this one first! I will also be contacting my bank and trying to get them to dispute the charge as well.
Response from PawChampApr 21, 2024
Dear Customer, Thank you for your review. Hence, that is unfortunate for us to hear that. Still, initially in order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. Best regards, Doggy-plan Support Team
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newapple
Apr 13, 2024
Read their policies before you give…
Read their policies before you give them a payment source. NO REFUNDS after they get your $$, they do not refund. Haven't used it and was charged without notice or a receipt. BUYER BEWARE
Response from PawChampApr 21, 2024
Dear Customer, We're sorry to hear about your experience and the frustration it has caused you. Thank you for your feedback! Hence, that is unfortunate for us to hear. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team
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Mr Davi M.
Apr 12, 2024
Total scam
Total scam. As others have said you don’t realise you’ve signed up for a subscription service until they hit you with a further bill for 3 times what you paid in the first place (£79.99 in my case!). Like others after first few lessons I stopped using as terribly dubbed. I did eventually get the second payment refunded, but it took a lot of doing!
Response from PawChampApr 21, 2024
Dear Customer, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product! For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. In order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding. Warm regards, Doggy-plan Support Team
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Coffman's Household S.
Apr 12, 2024
Don't go with this Company, Go to U Tube for Free
We signed up with this company to get help for our 1 yr old puppy. Right away we started seeing stuff on the Videos that were off. ( Like the Voice Playback, Etc......) After a couple responses back n forth we decided this program wasn't for us. We requested a Refund, but they refused. Fine !!!!!!!! We then asked to Cancel our Subscription & are getting the run around. It terrible Nightmare !!!!!!!!!
Response from PawChampApr 16, 2024
Dear Karrie, Thank you for your feedback! Hence, unfortunately we were unable to identify your email [email protected] in the list of our users. Still, we're sorry to hear about your experience and the frustration it has caused you. We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected. Therefore, we will be glad to take a closer look on the situation, please reach out to us at [email protected]. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team
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erica Y.
Apr 11, 2024
Stay away
Stay away! They do not share the program information upfront as their site is so wonky l. They have a clause that you can find under their menu once you have a login. I know it was not there before. So they won't refund your money like reputable companies do. What a scam
Response from PawChampApr 21, 2024
Dear Customer, Thank you for your feedback. It's unfortunate for us to hear. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team
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Fee
Apr 11, 2024
Watch out for hidden terms, AI scam I think
So signed up for this not knowing of the hidden terms. As I didn’t use it I forgot about it as I thought it was for a year. Saw a more than double payment go out of my account so emailed the link attached to the PayPal payment. Got a load of pre written garbage back and then said I wasn’t qualified for a refund as I had to prove I trained her at least 7 consecutive days in the first 30 days. Who trains a dog 7 days solid and records it???!!! The plan wasn’t for me I advised them as my dog was a highly motivated hunting dog who didn’t listen to much whilst out on a walk. They refused to refund but luckily I had paid with PayPal so contacted them under buyer protection and got full refund. Do not sign up!
Response from PawChampApr 21, 2024
Dear Customer, We're sorry to hear about your experience and the fact that you was not aware of your subscription. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team
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