PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp reviews

Showing 2,175 reviews with 1 star · Clear filters

Muriel M.
Apr 21, 2024
Being charged for unwanted programs
This program is not what works with me or my dog. Also I ordered, received and paid for basic program. But was charged $69.64 in both March and April for other materials.
Response from PawChampMay 2, 2024
Dear Customer, We're sorry to hear about your experience and the fact that you was not aware of your subscription. We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected. In order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding. Warm regards, Doggy-plan Support Team
Report
Jayna S.
Apr 20, 2024
I purchased trial and did not realize…
I purchased trial and did not realize it was a subscription. I didn't get anything in return I had no idea how access training so I took it as a loss. Then I was charged a subscription they won't refund. Do not buy. I contacted PayPal and am waiting to hear. I hope you read this before you buy.
Response from PawChampMay 2, 2024
Dear Customer, We're sorry to hear about your experience and the frustration it has caused you, as well as the fact that you was not aware of your subscription. We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team
Report
Hales
Apr 20, 2024
Scam scam scam!
Scam scam scam!! Looks like you are purchasing a one off package, then 3 months later charge £79.99. Plan and videos are awful and not helpful at all, they refuse to refund when you realise it is a scam! Avoid this offer!!
Response from PawChampMay 2, 2024
Dear Customer, We're sorry to hear about your experience and the frustration it has caused you, as well as the fact that you was not aware of your subscription. We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team
Report
Emilie K.
Apr 19, 2024
Total scam
Total scam, it seems like they used other peoples training videos and recorded over the talking with a robo voice.
Response from PawChampApr 27, 2024
Dear Emilie, Thank you for your feedback! Please be informed that the course was actually created by the international specialists which were translated properly for your comfort. Still, since you were not comfortable enough by the content made by professionals due to language preferences (regardless of our translation efforts) - we were more than glad to help you to leave our services and closed the account in your favour. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team
Report
JOANN
Apr 18, 2024
ZERO:SCAM stay away!
Paid $19.99 to watch a couple POORLY done videos on leash walking. Dog training supposedly! Didn’t know it was a trial to a subscription. No where did it say this. Next thing I know I’m getting charged $49.99 for the next two months as an auto renewed subscription renewal. I cancelled any further renewals through PayPal. Not only were the videos awful and of very poor quality, you can’t request a refund through their site or through PayPal. Biggest SCAM out there. Stay away and go watch yourself a you tube video! Oh yeah, the charge on your bank statement shows up as Gentenox Enterprises Limited!!
Response from PawChampApr 27, 2024
Dear Customer, We're sorry to hear about your experience and the frustration it has caused you. Surely, that is unfortunate that you were not aware of the subscription that you have signed up for. We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team
Report
Kathryn E.
Apr 18, 2024
ZERO
ZERO. TOTAL SCAM It appears that you are buying a one-off training programme and then 3 months later they charge you £79.99 with no notice whatsoever. PayPal will not refund - supporting scam companies. The training is rubbish too. NOT A UK COMPANY
Response from PawChampMay 13, 2024
Dear Kathryn, Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration caused by the billing issue you experienced. We are sorry to hear that you were not aware of the monthly fee when signed up for our plan. We want to assure you that the monthly fee for our program is stated on our website and during the sign-up process- right below the payment button We understand how important transparency and clarity are when it comes to subscription plans, and we apologize if this was not adequately communicated to you during the sign-up process. Your feedback helps us identify areas for improvement, and we appreciate you bringing this to our attention. We also individually review all refund requests and make sure that the refund policy works for our users. If there's anything else we can do to help, please don't hesitate to reach out to us at [email protected]. Our team is available seven days a week and we'll do our best to assist you in any way we can. Kind regards, Doggy-plan support team
Report
Michael N.
Apr 15, 2024
Save your money
I was lead to believe there's a money back if not satisfied The videos are badly dubbed making it confusing Asked for money back still waiting
Report
Ian L.
Apr 15, 2024
Absolute rubbish
Absolute rubbish, video poorly dubbed in English. Hidden money back guarantee rules, hidden subscription fee. Worst ever wish I’d read reviews beforehand
Report