PawChampReviews of paw-champ.com

Response from PawChampMay 13, 2024

Dear Sean, Thank you for taking the time to leave a review! We are sorry to hear that you got such an impression about our website- your feedback is much appreciated. Our Customer Support is always ready to help and offer you some alternatives in order for you to get the most from our service. According to our records, our team has already been able to set up the situation happened and offer help on your request. If there's anything else we can do to help, please don't hesitate to get back to us [email protected]. Kind regards, Doggy-plan Support Team

Response from PawChampMay 13, 2024

Liebe Inka, vielen Dank, dass Sie uns Ihr Feedback mitgeteilt haben. Es tut uns leid, dass Ihre Erwartungen nicht erfüllt wurden. Wir arbeiten ständig daran, sicherzustellen, dass alle unsere Nutzer mit der Qualität unserer Materialien und unseres Supports zufrieden sind. Ich möchte Ihnen versichern, dass die meisten unserer Lektionen bereits auf Deutsch verfügbar sind, und wir arbeiten bereits daran, weitere Materialien zu übersetzen. Außerdem können Sie sich bei technischen Fragen jederzeit an unser Support-Team wenden, das Ihnen gerne weiterhilft. Wenn wir Ihnen sonst noch helfen können, zögern Sie bitte nicht, uns unter [email protected] zu kontaktieren. Unser Team steht Ihnen sieben Tage die Woche zur Verfügung und wir werden unser Bestes tun, um Ihnen in jeder Hinsicht zu helfen. Mit freundlichen Grüßen, Doggy-plan Betreuungsteam

Response from PawChampMay 13, 2024

Dear Ruby, Thank you for leaving your feedback! We are sorry to hear that you got such an impression about our website. Our Team always tries to provide the best customer experience to our users, so they can get the most from our service. If there's anything else we can do to help, please don't hesitate to get back to us [email protected]. Kind regards, Doggy-plan Support Team

Response from PawChampMay 14, 2024

Dear Laura, Thank you for leaving your feedback! It is very sad to know that you are not satisfied with our service. For our part, we are always ready to cooperate and provide our customers with the most pleasant experiences. Please do not hesitate to reach out to us at [email protected] with any remaining questions or concerns you may have. We are available seven days a week and will do our best to help you in any way we can. We’ll be glad to assist you. Kind regards, Doggy-plan Support Team

Response from PawChampMay 13, 2024

Dear Amanda, Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration caused by the billing issue you experienced. We would like to assure you that the monthly fee for our program is indicated on our website and during registration - directly below the payment button. Also, the payment page shows how to unsubscribe from the program. We understand how important transparency and clarity are when it comes to subscription plans, and we apologize if this was not adequately communicated to you during the sign-up process. Your feedback helps us identify areas for improvement, and we appreciate you bringing this to our attention. Additionally, we do consider refunds as per our Money Back guarantee, so in case you still have any remaining questions - feel free to let us know via [email protected] If there's anything else we can do to help, please don't hesitate to reach out to us at [email protected]. Our team is available seven days a week and we'll do our best to assist you in any way we can. Kind regards, Doggy-plan support team

Response from PawChampMay 2, 2024

Dear Customer, We're sorry to hear about your experience and the fact your were not aware of your subscription. We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. In order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding. Best regards, Doggy-plan Support Team

Response from PawChampMay 2, 2024

Dear Customer, We're sorry to hear about your experience and the frustration it has caused you. We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team

Response from PawChampMay 2, 2024

Dear Customer, Thank you for your feedback! Thus, please be informed that according to our emailing your subscription was cancelled in the very first day when you contacted us. Hence, we only offered you some available options so perhaps you decide to remain committed to your pet training. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team