PawChampReviews of paw-champ.com

Response from PawChampMay 30, 2024

Dear Jen, Thank you for leaving positive feedback and contacting our support team. We are always ready to help our users with any questions they may have. We are sorry that you were not aware of the monthly fee when you signed up for our plan. We would like to assure you that the monthly fee for our program is indicated on our website and during registration - right below the payment button. We are glad to hear that our customer support team was able to assist you. Your satisfaction is our priority. If you ever need anything, please don't hesitate to reach out to us. Kind regards, Doggy-plan Support Team

Response from PawChampMay 15, 2024

Dear Jeannie, Thank you for leaving your review- it’s quite important for us to improve our service! We are sorry to hear that you were not satisfied with our service. Please be informed that our plan consists of a set of video lessons based on your feedback and the special quiz, that allows us to provide you with the most suitable program for your dog to reach amazing results! Therefore based on your feedback it seems that you were not able to see our lessons to be able to enjoy your pet training. Thus we would appreciate it a lot if you could contact us back in case of any remaining questions. Feel free to reach us at [email protected] Kind regards, Doggy-plan Support Team

Response from PawChampApr 16, 2024

Estimado Baruc, ¡Gracias por tus increíbles comentarios! ¡Esperamos que disfrutes del entrenamiento con tu amigo peludo! :) Si tiene alguna pregunta o necesita más ayuda, no dude en comunicarse. ¡Agradecemos su apoyo! Atentamente, Equipo de soporte del plan para perros

Response from PawChampMar 15, 2024

Dear Tracey, Thanks for sharing your feedback! Our Customer care service is constantly working on its service improvement and your comment means a lot for us! If you ever need anything, please don't hesitate to reach out to us.

Response from PawChampDec 15, 2023

Dear Karen, Thank you for your feedback! We hope you will enjoy the training with your pet friend! :) Your satisfaction is our top priority, and we're here to provide the best experience possible. If you have any questions or need further assistance, feel free to reach out. We appreciate your support! Kind regards, Doggy-plan Support Team

Response from PawChampDec 15, 2023

Dear Carrie, Thank you for your feedback! We hope you would enjoy the training with your doggo! :) If you ever need anything, please don't hesitate to reach out to us. Kind regards, Doggy-plan Support Team

Response from PawChampMar 16, 2023

Dear Judy, Thank you for taking the time to leave a review on our product! We are sorry to hear that you were not aware of the monthly subscription cost when you signed up for our plan. Your feedback means a lot to us as it helps us to improve our services and meet the needs of our customers. We understand that you were not aware of the monthly subscription cost when you signed up for our plan, and we apologize for any confusion or inconvenience this may have caused. We want to ensure that our customers have all the necessary information before making any purchasing decisions, and we are sorry that we fell short in this regard. We want to reassure you that the subscription information is clearly stated on the trial page, just below the payment button. This information is intended to help you make an informed decision on whether to continue purchasing the plan. Additionally, we would like to point out that the charge information on additional courses you selected is mentioned on every particular course. The price per extra lesson is 3.99 monthly, which is 0.13 per day, as was shown in the lesson description, which in total makes 19.95 per month for all 5 selected lessons. Moreover, you could skip the offer with additional lessons by clicking on the Skip button at the top of the offer. According to your feedback, you were able to do that with the 6th lesson, you were offered by selecting only 5 out of 6 additional courses. We want to make sure that you have the best experience with our service and our support team is always ready to assist you. Please do not hesitate to reach out to us at [email protected] with any questions or concerns you may have. We are available seven days a week and will do our best to help you in any way we can. Kind regards, Doggy-plan support team