PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp reviews

Showing 2,175 reviews with 1 star · Clear filters

Dianne R.
May 13, 2024
They have taken $126.00 from my account…
They have taken $126.00 from my account with no warning . I have not used their sites, just looked up things. Totally disgusted. Sick of this type of thing happening again.
Response from PawChampMay 21, 2024
Dear Dianne, Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration caused by the billing issue you experienced. We are sorry to hear that you were not aware of the monthly fee when signed up for our plan. We want to assure you that the monthly fee for our program is stated on our website and during the sign-up process- right below the payment button We understand how important transparency and clarity are when it comes to subscription plans, and we apologize if this was not adequately communicated to you during the sign-up process. If there's anything else we can do to help, please don't hesitate to reach out to us at [email protected]. Our team is available seven days a week and we'll do our best to assist you in any way we can. Kind regards, Doggy-plan support team
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Alejandro R.
May 12, 2024
Fraude además de caro
En la compra no se te indica que te van a cobrar mes a mes ni de cuánto tiempo es la prueba, además de que no recibes ningún recibo a tu mail ni nada y encima te cobran por la cara sin ni siquiera avisarte, por supuesto que me parece fraudulento y no lo voy a pagar, además de que no te facilitan el darte de baja, y no tienen ese derecho, así que es fraudulento
Response from PawChampMay 20, 2024
Estimado cliente, ¡Gracias por dejar tus comentarios! Lamentamos saber que no quedó satisfecho con nuestro servicio y sus comentarios nos ayudan mucho a mejorar nuestro producto. Por nuestra parte, nuestro equipo está siempre dispuesto a cooperar y brindar el mejor servicio posible y las alternativas más adecuadas a nuestros clientes. Tomamos en serio sus comentarios y nos disculpamos por cualquier confusión o inconveniente causado por nuestro contenido y servicio al cliente. Nuestro equipo se esfuerza por brindar soporte claro y útil a nuestros clientes y lamentamos que no haya recibido el nivel de servicio que esperaba. Con respecto a su solicitud de reembolso, tenga en cuenta que consideramos reembolsos según nuestra Garantía de devolución de dinero. Entonces, si aún tiene alguna pregunta pendiente, comuníquese con nosotros en [email protected]. Agradecemos su paciencia y comprensión mientras trabajamos para hacer las cosas bien para usted.
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Christina N.
May 12, 2024
Horrible company
Horrible company. I signed up for the program for $19.99 and thought that was the only charge. Yesterday they charged me a renewal fee of $49.99 that I had no idea I would be charged. I didn't use the program because I ended up having 2 surgeries and could not train my dog. I asked for it to be canceled once I saw the charge in the same day it was charged and asked for a refund and they said no. Corny terrible company. You are capable of refunding but just are choosing not to. I'll never order from this terrible company again.
Response from PawChampMay 20, 2024
Dear Customer, We're sorry to hear about your experience and the frustration it has caused you. We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected].
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Hayley
May 12, 2024
If I could put zero I would
If I could put zero I would . I’ve noticed they have been taking money out each month for a service I’ve not even ever used . I’ve tried to log in but it’s clear I don’t even have an account or subscription. I have no email history or anything. Please avoid at all cost . I’m currently waiting for a response to have it cancelled but it doesn’t look like I’m getting a refund !! So that’s £200 gone on something I’ve never used !!
Response from PawChampMay 20, 2024
Dear Customer, Thank you for your reply! Unfortunately, you did not provide us with any contact information so we cannot re-evaluate your request. Hence, we're sorry to hear about your experience and the frustration it has caused you. We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected. In order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding.
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Maddine
May 11, 2024
Kein Trainin, sondern nur Scam / Abofalle !
Ich bin über FB auf diesen Anbieter gestoßen. Leider zu spät gemerkt dass alles nur auf das Abofallen-Stellen ausgelegt ist. Eine App sucht man vergeblich, es sind nur völlig unübersichtliche Internetseiten! Die Video die man sehen kann sind sehr laienhaft und stellenweise falsch übersetzt. Die Dateien sollen alle in PDF auf Englisch sein. Will man darauf aufmerksam mache, dass man KEIN ABO möchte wird dennoch drüber weggesehen und man erhält dauerhaft weitere Werbeemails. Leute , spart euch die Arbeit mit denen und meldet euch erst gar nicht an
Response from PawChampMay 17, 2024
Lieber Kunde, Es tut uns leid zu hören, dass Sie mit unserem Service nicht zufrieden waren und dass Sie von dem Abonnement nichts wussten. Daher ist es erwähnenswert, dass der Kurs von Nicht-Muttersprachlern der deutschen Sprache konzipiert wurde, es sich aber dennoch um würdige Profis handelt, deren Erfahrung es auf jeden Fall wert ist, mit jedem Kunden geteilt zu werden, weshalb das Produkt mit einer Übersetzung versehen wurde. Unser Team ist unsererseits jederzeit zur Zusammenarbeit bereit und bietet unseren Kunden den bestmöglichen Service und die am besten geeigneten Alternativen. Um das Abonnement zu kündigen, können Sie jederzeit unser Support-Team unter [email protected] kontaktieren Vielen Dank, dass Sie sich für Doggy-plan entschieden haben, und wir bedanken uns für Ihre Geduld und Ihr Verständnis.
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Hernández Pérez Dámaris S.
May 10, 2024
SIGUEN COBRANDO
Estoy tratando de dar de baja la suscripción y no aparece mi correo, pero me siguen cobrando a la tarjeta.
Response from PawChampMay 16, 2024
Estimado cliente, ¡Gracias por tu reseña! Sin embargo, para problemas similares o similares, debe comunicarse con nuestro equipo de soporte de inmediato para que podamos investigar la situación y resolverla lo antes posible. Asegúrese de proporcionarnos su información de pago/facturación por correo electrónico para que podamos verificar la situación y asegurarnos de que se haya evitado.
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Mar K.
May 10, 2024
No advice, they charged $48usd from my Account
As other users wrote down here, they took me $48usd of my debit card without advice or reminder, and the process to access is not clear.. I didnt even used the app, I'm really shocked and I hope you return my money back soon! If you proceed fast I will update my review, since that would show you really care about the users and the missunderstandings this app can cause. I wait for soon answer from you
Response from PawChampMay 18, 2024
Dear Mar, Thank you for taking the time to leave a review! Please be informed that the 49.99 monthly subscription fee is charged unless you cancel the subscription within your trial period. We would like to highlight that the information about the subscription was stated on the page with the trial - right below the payment button. This information is intended to help you make an informed decision about whether to continue with purchasing the plan. We do consider refunds as per our Money Back guarantee, so in case you would like us to help you with your refund request, feel free to let us know via email [email protected]. Our team will be glad to assist you in any way we can and are looking forward to your reply. Please don't hesitate to reach out if you have any further questions or concerns. Thank you for considering our online dog training program, and we hope to have the opportunity to work with you in the future. Kind regards, Doggy-plan Support Team
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Fraser H.
May 9, 2024
Dreadful company who hide behind terms…
Dreadful company who hide behind terms and conditions (who reads them all carefully?) To simply steal your money. AVOID THEM
Response from PawChampMay 18, 2024
Dear Fraser, Thank you for leaving your feedback! We are sorry to hear that you got such an impression about our website. Our Team always tries to provide the best customer experience to our users, so they can get the most from our service. If there's anything else we can do to help, please don't hesitate to get back to us [email protected]. Kind regards, Doggy-plan Support Team
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