PawChampReviews of paw-champ.com

Response from PawChampJun 2, 2024

Dear Astrid, Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration caused by the billing issue you experienced. We would like to assure you that the monthly fee for our program is indicated on our website and during registration - directly below the payment button. Also, the payment page shows how to unsubscribe from the program. We understand how important transparency and clarity are when it comes to subscription plans, and we apologize if this was not adequately communicated to you during the sign-up process. Your feedback helps us identify areas for improvement, and we appreciate you bringing this to our attention. Additionally, we do consider refunds as per our Money Back guarantee, so in case you still have any remaining questions - feel free to let us know via [email protected] If there's anything else we can do to help, please don't hesitate to reach out to us at [email protected]. Our team is available seven days a week and we'll do our best to assist you in any way we can. Kind regards, Doggy-plan support team

Response from PawChampJun 3, 2024

Lieber Benutzer, Vielen Dank für Ihr Feedback! Es tut uns leid, dass Sie mit unserem Service nicht zufrieden waren, und Ihr Feedback hilft uns sehr, unser Produkt zu verbessern! Unser Team ist immer bereit, zusammenzuarbeiten und unseren Kunden den bestmöglichen Service und die am besten geeigneten Alternativen zu bieten. Es ist für uns sehr bedauerlich, dass Sie nichts von Ihrem Abonnement wussten. Um das Abonnement zu kündigen, können Sie sich daher jederzeit an unser Supportteam wenden unter [email protected]

Response from PawChampJun 5, 2024

Dear Thomas, Thank you for leaving positive feedback and contacting our support team. We are always ready to help our users with any questions they may have. We are sorry that you were not aware of the monthly fee when you signed up for our plan. We would like to assure you that the monthly fee for our program is indicated on our website and during registration - right below the payment button. According to our records, our team has already been able to set up the situation and offer help on your request. If you ever need anything, please don't hesitate to reach out to us. Kind regards, Doggy-plan Support Team

Response from PawChampMay 29, 2024

Dear Customer, Unfortunately, we are not able to locate your contact information. However, if you have any questions or issues - we will be more than glad to assist you with any query that you might have. For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers.

Response from PawChampJun 1, 2024

Dear User, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product! We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected. In order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding. Warm regards, Doggy-plan Support Team

Response from PawChampJun 1, 2024

Dear Customer, Thank you for your review! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product! For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. Thus, if you have already sent us an email regarding the cancellation then rest assured - your account was cancelled already. Warm regards, Doggy-plan Support Team

Response from PawChampJun 1, 2024

Dear User, Thank you for leaving your feedback! We are sorry to hear that you were not aware of your subscription. In order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding. Warm regards, Doggy-plan Support Team

Response from PawChampJun 1, 2024

Dear User, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product! We understand the importance of having easy access to the purchased lessons, and we apologize for any difficulties you encountered. Please note that all our customers receive an automatic email after their purchase unless the email indicated by the customer during registration as inaccurate. Rest assured that our team is available to assist you in accessing the lessons and resolving any issues you may face. Please don't hesitate to reach out to our customer support team, and we'll be more than happy to help. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team