PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp reviews

Showing 2,175 reviews with 1 star · Clear filters

William Tucker J.
Jun 1, 2024
DO NOT DO A TRIAL
DO NOT DO A TRIAL! THEY CHARGE A MONTH WHAT MOST COMPANIES CHARGE A YEAR! DON'T DO IT! You are scammers that do a disservice to animal lovers. If you wanted to help the many people who have given you 1 star, you would put the details in large print. Furthermore you would advise your videos are dubbed and difficult to watch, they should be audio with the terrible quality of the videos. Most legitimate dog training programs charge a year what you do a month.
Response from PawChampJun 8, 2024
Dear User, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product! For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. In order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding. Warm regards, Doggy-plan Support Team
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Amanda H.
Jun 1, 2024
Scam
I would give this zero stars if I could. They said the training plan was $17.99 and then they locked me out of my account and said I need to pay another $49.99 to access it when there was no mention of this on their site. They are preying on dog owners. Also as I was emailing them they then blocked my email address after I asked for a refund from their predatory services.
Response from PawChampJun 8, 2024
Dear Customer, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product! For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team
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Jessica W.
May 31, 2024
THIS IS A SCAM!!!
THIS IS A SCAM, DO NOT PURCHASE!! I was under the impression I was purchasing a one off dog training plan at a discounted price of £19.99, not signing up for a subscription. There was no mention of a subscription and further charges when I paid. I didn't even receive a confirmation email or any further correspondence from Doggy Plan after purchasing. I didn't think too much about this, but then a month later I've been charged a further £49.99 with no warning of a subscription renewal. This is massively breaching consumer laws. I've emailed complaining about the experience and requesting a refund but I'm just getting scripted, incredibly unhelpful replies. I've requested a refund through PayPal and praying they come through. So annoyed!!!
Response from PawChampJun 8, 2024
Dear User, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and were not aware of your subscription. For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. In order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. Warm regards, Doggy-plan Support Team
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Martin B.
May 31, 2024
SCAM
4 Wöchige Testversion wird zur Abo Falle. Firmensitz auf Zypern. Abweichend zu den AGB´s wurde bei der Zahlung nicht auf ein Abonnement hingewiesen.
Response from PawChampJun 8, 2024
Lieber Benutzer, Vielen Dank für Ihr Feedback! Es tut uns leid, dass Sie mit unserem Service nicht zufrieden waren und nichts von Ihrem Abonnement wussten. Unser Team ist stets bereit, mit Ihnen zusammenzuarbeiten und unseren Kunden den bestmöglichen Service und die am besten geeigneten Alternativen zu bieten. Um das Abonnement zu kündigen, können Sie jederzeit unser Supportteam über [email protected] kontaktieren. Vielen Dank, dass Sie sich für Doggy-plan entschieden haben. Wir danken Ihnen für Ihre Geduld und Ihr Verständnis. Mit freundlichen Grüßen, Doggy-plan Supportteam
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Jennie R.
May 31, 2024
Wish I’d read reviews first
Wish I’d read reviews first. It’s a scam, unauthorised payments taken out after the initial purchase. Going via PayPal atm to get my £50 back. The voice is even dubbed!
Response from PawChampJun 8, 2024
Dear Customer, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and was not aware of the subscription. For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team
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MONICA
May 31, 2024
Es una estafa
Es una estafa. Compras un curso a un precio asequible y posteriormente sin previo aviso te cobran una suscripción de 49,99€. En ningún lugar constaba esta información de manera clara ni tienes opción en la web de cancelar tal suscripción. Debes enviar mail y si profundizas en la web buscando más información, especifican que seguirán cobrando hasta que ellos hayan revisado y aprobado dicha cancelación, información que nunca recibí cuando tuve el primer contacto. Denunciad en la oficina del consumidor, las quejas aquí no sirven de nada. 17/06/2024 - Si, cancelaron la suscripción pero no me devolvieron el dinero, de ahí la queja. Pasé la reclamación pertinente a mi banco y sigo esperando confirmación del reembolso.
Response from PawChampJun 8, 2024
Querido usuario, ¡Gracias por dejar tus comentarios! Lamentamos saber que no quedó satisfecho con nuestro servicio y sus comentarios nos ayudan mucho a mejorar nuestro producto. Sin embargo, esta información contradice la situación real. Desde que apareció su solicitud de cancelación inicial, se le informó que con gusto lo ayudaremos con su solicitud. Así, tu suscripción fue cancelada por completo, pero al mismo tiempo se te ofrecieron algunas opciones para que las conozcas bien. Gracias por elegir Doggy-plan y apreciamos su paciencia y comprensión. Un cordial saludo, Equipo de soporte del plan para perros
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Joachim L.
May 31, 2024
Man hat mir ein Abo angedreht
Man hat mir ein Abo angedreht. Man hat mir völlig überraschend eine weitere Zahlung belastet
Response from PawChampJun 8, 2024
Lieber Joachim, vielen Dank, dass Sie uns Ihr Feedback mitgeteilt haben. Wir entschuldigen uns aufrichtig für jegliche Verwirrung oder Frustration, die durch das Abrechnungsproblem verursacht wurde, das Sie erlebt haben. Es tut uns leid zu hören, dass Ihnen die monatliche Gebühr nicht bekannt war, als Sie sich für unseren Plan angemeldet haben. Wir möchten Ihnen versichern, dass die monatliche Gebühr für unser Programm auf unserer Website und während des Anmeldevorgangs angegeben ist - direkt unter dem Zahlungsbutton. Wir wissen, wie wichtig Transparenz und Klarheit bei Abonnementplänen sind, und wir entschuldigen uns, wenn Ihnen dies bei der Anmeldung nicht ausreichend mitgeteilt wurde. Ihr Feedback hilft uns, Verbesserungsmöglichkeiten zu erkennen, und wir sind Ihnen dankbar, dass Sie uns darauf aufmerksam gemacht haben. Wenn wir Ihnen sonst noch helfen können, zögern Sie bitte nicht, uns unter [email protected] zu kontaktieren. Unser Team steht Ihnen sieben Tage die Woche zur Verfügung und wir werden unser Bestes tun, um Ihnen in jeder Hinsicht zu helfen. Mit freundlichen Grüßen, Doggy-plan Support-Team
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Melissa B.
May 31, 2024
BUYERS BEWARE
BUYERS BEWARE - I am very disappointed with the Service and the fact I was mislead into signing up a trial and then charged an additional 3 months. I'm in Australia and this charge is $80 per month so an additional $240 for nothing. I have tried to explain my situation and they basically said too bad! I didn't ask for a refund on the 1-month trial as I understand thats what i signed up for. But taking an additioanl $240 and saying too bad because I didn't notice within the 30 period. I would definitely tell your family & friends to be wary and don't sign any trials with this company unless you want to be charged a monthly subscription. I am seeking legal advice from my Ombudsmen and taking this to Consumer Affairs.
Response from PawChampJun 7, 2024
Dear User, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product! For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team
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