PawChampReviews of paw-champ.com

Response from PawChampJun 14, 2024

Cher utilisateur, Merci d'avoir laissé vos commentaires ! Nous sommes désolés d'apprendre que vous n'étiez pas au courant de votre abonnement. Nous comprenons l'importance d'avoir un accès facile aux leçons achetées et nous nous excusons pour les difficultés que vous avez rencontrées. Veuillez noter que tous nos clients reçoivent un email automatique après leur achat sauf si l'email indiqué par le client lors de l'inscription comme inexact. Soyez assuré que notre équipe est disponible pour vous aider à accéder aux cours et résoudre tout problème que vous pourriez rencontrer. N'hésitez pas à contacter notre équipe de support client, et nous serons plus qu'heureux de vous aider. Afin d'annuler l'abonnement, vous pouvez toujours contacter notre équipe d'assistance via [email protected] Merci d'avoir choisi Doggy-plan, et nous apprécions votre patience et votre compréhension. Cordialement, Équipe d'assistance Doggy-Plan

Response from PawChampJun 18, 2024

Dear Julie, Thank you for leaving your feedback! We are sorry to hear that you got such an impression about our website. Our Team always tries to provide the best customer experience to our users, so they can get the most from our service. If there's anything else we can do to help, please don't hesitate to get back to us [email protected]. Kind regards, Paw-champ Support Team

Response from PawChampJun 13, 2024

Dear Customer, We're sorry to hear about your experience. We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected. In order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding. Best regards, Doggy-plan Support Team

Response from PawChampJun 18, 2024

Dear Leanna, Thank you for sharing your feedback with us. We are sorry to hear that you were not aware of the monthly fee when signed up for our plan. We want to assure you that the monthly fee for our program is stated on our website and during the sign-up process- right below the payment button. We understand how important transparency and clarity are when it comes to subscription plans, and we apologize if this was not adequately communicated to you during the sign-up process. Your feedback helps us identify areas for improvement, and we appreciate you bringing this to our attention. We also individually review all refund requests and make sure that the refund policy works for our users. If there's anything else we can do to help, please don't hesitate to reach out to us at [email protected]. Our team is available seven days a week and we'll do our best to assist you in any way we can. Kind regards, Paw-Champ support team

Response from PawChampJun 13, 2024

Dear Customer, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service and was not aware of your subscription. We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected. That is true that in order to cancel the subscription you can always contact our support team via [email protected] Still, we provide a reply to all of our customers. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team

Response from PawChampJun 12, 2024

Dear Ellie, Thank you for leaving your review- it’s quite important for us to improve our service! We would like to emphasize that the information about the subscription was stated on the page with the trial - right below the payment button, so you could decide whether to continue with purchasing the plan. It’s quite sad to know that you are unsatisfied with our service- from our end, we are always ready to cooperate and provide our customers with the most pleasant experience. If you have any remaining questions, do not hesitate to contact us via [email protected] we will be glad to help! Kind regards, Doggy-plan Support Team

Response from PawChampJun 12, 2024

Dear Guilherme, Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration caused by the billing issue you experienced. We would like to assure you that the monthly fee for our program is indicated on our website and during registration - directly below the payment button. Also, the payment page shows how to unsubscribe from the program. We understand how important transparency and clarity are when it comes to subscription plans, and we apologize if this was not adequately communicated to you during the sign-up process. Your feedback helps us identify areas for improvement, and we appreciate you bringing this to our attention. If there's anything else we can do to help, please don't hesitate to reach out to us at [email protected]. Our team is available seven days a week and we'll do our best to assist you in any way we can. Kind regards, Doggy-plan support team

Response from PawChampJun 11, 2024

Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration caused by the billing issue you experienced. We would like to assure you that the monthly fee for our program is indicated on our website and during registration - directly below the payment button. Also, the payment page shows how to unsubscribe from the program. We understand how important transparency and clarity are when it comes to subscription plans, and we apologize if this was not adequately communicated to you during the sign-up process. Your feedback helps us identify areas for improvement, and we appreciate you bringing this to our attention. Additionally, we do consider refunds as per our Money Back guarantee, so in case you still have any remaining questions - feel free to let us know via [email protected] If there's anything else we can do to help, please don't hesitate to reach out to us at [email protected]. Our team is available seven days a week and we'll do our best to assist you in any way we can. Kind regards, Doggy-plan support team