PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp reviews

Showing 2,175 reviews with 1 star · Clear filters

Rachel
Jun 11, 2024
Advertised as one time purchase for…
Advertised as one time purchase for training videos, got duped into a subscription fee of 50 monthly when all that was advertised was a one time payment of 19.99. Upon seeing the charge and contacting the company they refuse to right the wrong and refund me my money. The service is garbage, the company is garbage, and their customer service is garbage STAY AWAY.
Response from PawChampJun 18, 2024
Dear Rachel, Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration caused by the billing issue you experienced. We are sorry to hear that you were not aware of the monthly fee when signed up for our plan. We want to assure you that the monthly fee for our program is stated on our website and during the sign-up process- right below the payment button. We understand how important transparency and clarity are when it comes to subscription plans, and we apologize if this was not adequately communicated to you during the sign-up process. Your feedback helps us identify areas for improvement, and we appreciate you bringing this to our attention. Our team is available seven days a week and we'll do our best to assist you in any way we can. Kind regards, Doggy-plan support team
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Tatjana
Jun 11, 2024
….habe grade die gleiche schlechteErfahrung…
….habe grade die gleiche schlechteErfahrung gemacht…es wird Geld abgebucht, obwohl es nur eine einmalige Zahlung für ein Kurs war, den ich gebucht hatte. Hab’s auch nicht gleich bemerkt mit der monatlichen Abbuchung u. Versuche nun etwas zu kündigen, was ich eigentlich gar nicht autorisiert habe, sehr übel so Geld zu machen, sollte gestoppt werden!!!!!
Response from PawChampJun 19, 2024
Lieber Benutzer, Vielen Dank für Ihr Feedback! Es tut uns leid, dass Sie mit unserem Service nicht zufrieden waren, und Ihr Feedback hilft uns sehr, unser Produkt zu verbessern! Unser Team ist stets bereit, mit Ihnen zusammenzuarbeiten und unseren Kunden den bestmöglichen Service und die am besten geeigneten Alternativen zu bieten. Um das Abonnement zu kündigen, können Sie jederzeit unser Supportteam über [email protected] kontaktieren. Vielen Dank, dass Sie sich für Doggy-plan entschieden haben, und wir danken Ihnen für Ihre Geduld und Ihr Verständnis. Mit freundlichen Grüßen, Doggy-plan Supportteam
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Penelope J.
Jun 11, 2024
This company did not correspond via…
This company did not correspond via email and started debiting a subscription plan for which I did not sign up for! I just checked my PayPal and there are transactions I did not recognise for the past 3 months!
Response from PawChampJun 19, 2024
Dear User, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service and was not aware of your subscription. For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. In order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding. Warm regards, Doggy-plan Support Team
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Michelle W.
Jun 11, 2024
Horrible product and service
Horrible product and service! It has a money back guarantee but will not refund your money. Please avoid!
Response from PawChampJun 16, 2024
Dear User, Thank you for leaving your feedback! For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team
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K R.
Jun 10, 2024
A total scam
1. Their videos use AI voices and just say extremely basic things you could learn anywhere. 2. In order to get a refund you have to follow the course for 7 consecutive days, provide proof that you have, and proof that it doesn’t work. 3. This is not a one time purchase, hidden somewhere in fine print, along with the refund policy, you will supposedly find that this is a subscription and it costs $40 per month. 4. After several emails back and forth I was promised an immediate refund to be sent to me in 5-7 business days. It has been double that time and have not received it.
Response from PawChampJun 16, 2024
Dear User, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product! For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. In order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding. Warm regards, Doggy-plan Support Team
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Mar Pimentel T.
Jun 9, 2024
Es una estafaaaa me acaban de estafar y…
Es una estafaaaa me acaban de estafar y me cobraron 900 pesos, cuánto yo jamás entré a un plan mensual. Jamás entré a este cochinero porque lo van a estafar.
Response from PawChampJun 15, 2024
Querido usuario, ¡Gracias por dejar tus comentarios! Lamentamos saber que no quedó satisfecho con nuestro servicio y no conocía la suscripción que tiene con nosotros. Por nuestra parte, nuestro equipo está siempre dispuesto a cooperar y brindar el mejor servicio posible y las alternativas más adecuadas a nuestros clientes. Entendemos la importancia de tener fácil acceso a las lecciones compradas y nos disculpamos por cualquier dificultad que haya encontrado. Tenga en cuenta que todos nuestros clientes reciben un correo electrónico automático después de su compra, a menos que el correo electrónico indicado por el cliente durante el registro sea inexacto. Tenga la seguridad de que nuestro equipo está disponible para ayudarlo a acceder a las lecciones y resolver cualquier problema que pueda enfrentar. No dude en comunicarse con nuestro equipo de atención al cliente y estaremos encantados de ayudarle. Para cancelar la suscripción siempre puedes contactar con nuestro equipo de soporte a través de [email protected] Gracias por elegir Doggy-plan y apreciamos su paciencia y comprensión. Un cordial saludo, Equipo de soporte del plan para perros
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paula P.
Jun 8, 2024
SUPUESTO FRAUDE…
SUPUESTO FRAUDE,TE ACONSEJO QUE ANTES DE CONTRATAR UN PROGRAMA CON EMPRESAS COMO ESTAS TE DES UNA VUELTA POR LAS OPINIONES,UNA VERGUENZA.DESPUES DE VARIOS CORREOS HE LLEGADO A UN ACUERDO,POR LO MENOS ME HAN DEVUELTO LA MUTAD DEL MES Y ME HAN DADO DE BAJA,
Response from PawChampJun 15, 2024
Querido usuario, ¡Gracias por dejar tus comentarios! Lamentamos saber que no quedó satisfecho con nuestro servicio. Tomamos en serio sus comentarios y nos disculpamos por cualquier confusión o inconveniente causado por nuestro contenido y servicio al cliente. Nuestro equipo se esfuerza por brindar soporte claro y útil a nuestros clientes y lamentamos que no haya recibido el nivel de servicio que esperaba. Con respecto a su solicitud de reembolso, tenga en cuenta que consideramos reembolsos según nuestra Garantía de devolución de dinero. Entonces, si aún tiene alguna pregunta pendiente, comuníquese con nosotros. Para cancelar la suscripción siempre puedes contactar con nuestro equipo de soporte a través de [email protected] Gracias por elegir Doggy-plan y apreciamos su paciencia y comprensión. Agradecemos su paciencia y comprensión mientras trabajamos para hacer las cosas bien para usted. Atentamente, Equipo de soporte del plan para perros
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Kristin W.
Jun 8, 2024
BUYER BEWARE!!
BUYER BEWARE!!! They don’t even deserve a one star rating. It was supposed to be a one time fee of $19.99…nothing was said about a subscription or reoccurring fees. But a month later they pulled $49.99 out of my account causing an overdraft fee. Luckily I used PayPal and will be getting the $49.99 back. They do not respond to emails or phone calls. When you call it automatically states that there are no service reps available and asks you to leave a message. But they don’t call back. MAJOR SCAM!!!
Response from PawChampJun 18, 2024
Dear Kristin, Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration caused by the billing issue you experienced. We would like to assure you that the monthly fee for our program is indicated on our website and during registration - directly below the payment button. Also, the payment page shows how to unsubscribe from the program. We understand how important transparency and clarity are when it comes to subscription plans, and we apologize if this was not adequately communicated to you during the sign-up process. Your feedback helps us identify areas for improvement, and we appreciate you bringing this to our attention. Additionally, we do consider refunds as per our Money Back guarantee, so in case you still have any remaining questions - feel free to let us know via [email protected] If there's anything else we can do to help, please don't hesitate to reach out to us at [email protected]. Our team is available seven days a week and we'll do our best to assist you in any way we can. Kind regards, Paw-Champ support team
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