Mcaran I.
Be careful before signing up with Doggyplan.
Doggy-plan advertised a plan for $19.99 in an FB ad, and I signed up for the courses. However, I did not receive an email receipt for the purchase. The next thing I know, I have been charged $49.99 each for the months of May and June. I found this from the credit card charges as there were no receipt emails from Doggy-plan. I went to the doggy-plan site to see my subscription charges, and there is no way I could find my charges and other contract details. Also, canceling the subscription is not easy. Please be careful when signing up for Doggy-plan. This is the first time I encountered a site that does now show what you have signed up for.
Response from PawChampJul 4, 2024
Dear User, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product! For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. Please note that all our customers receive an automatic email after their purchase unless the email indicated by the customer during registration as inaccurate. Rest assured that our team is available to assist you in accessing the lessons and resolving any issues you may face. Please don't hesitate to reach out to our customer support team, and we'll be more than happy to help. In order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding. Warm regards, Doggy-plan Support Team



