PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp reviews

Showing 2,175 reviews with 1 star · Clear filters

sean
Jul 7, 2024
Bad business practices
I'm the same as the rest of the people on here. I paid for a single course so I thought until I was charged the $49.99 USD for another month. Bad business practices luckily I paid via PayPal. I have since heard back and my opinion has changed. I have now realised they are complete charlatans. Don't ever deal with this company totally dishonest.
Response from PawChampJul 18, 2024
Dear Sean, Thank you for taking the time to leave a review ! We are sorry to hear that you got such an impression about out website - your feedback is much appreciated. We are sorry to hear that you were not aware of the monthly fee when signed up for our plan. We want to assure you that the monthly fee for our program is stated on our website and during the sign-up process- right below the payment button. Our Customer Support is always ready to help and offer you some alternatives in order for you to get the most from our service. According to our records, our team has already been able to set up the situation happened and offer help on your request. If there's anything else we can do to help, please don't hesitate to get back to us [email protected]. Kind regards, Doggy-plan Support Team
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Andrea P.
Jul 7, 2024
Extremely Disappointing Experience
I am highly disappointed with Doggy PlanApp. Despite signing up, I never received the email with my password reset after forgetting, the costs increase to $49.99, not receiving the book. Repeated attempts to contact customer service have gone unanswered. To make matters worse, I was charged for a service I couldn't use due to these issues. Now they shared a link to enter, but not being able to reset password, or see membership information. I would not recommend this app to anyone. Save your money and avoid the frustration.
Response from PawChampJul 14, 2024
Dear User, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product! For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected. We appreciate your patience and understanding as we work to make things right for you. Best regards, Doggy-plan Support Team
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Dorva U.
Jul 6, 2024
Scammers
Yep, I got scammed as well. I requested a cancellation before my 30 day trial ended and was given the run around and repeated ignoring of my emails. Very poor customer service and highly overpriced.
Response from PawChampJul 14, 2024
Dear User, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product! For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. In order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding. Warm regards, Doggy-plan Support Team
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Sofia L.
Jul 6, 2024
Si pudiera darle -20000 le daría
Si pudiera darle -20000 le daría. Te estafan no te dejan anular la suscripción y luego te cobran el triple.una vergüenza
Response from PawChampJul 13, 2024
Querido usuario, ¡Gracias por dejar tus comentarios! Lamentamos saber que no quedó satisfecho con nuestro servicio y sus comentarios nos ayudan mucho a mejorar nuestro producto. Por nuestra parte, nuestro equipo está siempre dispuesto a cooperar y brindar el mejor servicio posible y las alternativas más adecuadas a nuestros clientes. Tenga en cuenta que todos nuestros clientes reciben un correo electrónico automático después de su compra, a menos que el correo electrónico indicado por el cliente durante el registro sea inexacto. Tenga la seguridad de que nuestro equipo está disponible para ayudarlo a acceder a las lecciones y resolver cualquier problema que pueda enfrentar. No dude en comunicarse con nuestro equipo de atención al cliente y estaremos encantados de ayudarle. Para cancelar la suscripción siempre puedes contactar con nuestro equipo de soporte a través de [email protected] Gracias por elegir Doggy-plan y apreciamos su paciencia y comprensión. Un cordial saludo, Equipo de soporte del plan para perros
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Jacobo
Jul 6, 2024
ESTAFA DE COMPRA
Ciertamente no hay especificaciones que van a realizar una suscripción. Yo al darme cuenta que era una suscripción mande un correo según lo especificado en su página para realizar la cancelación y en ningún momento tuve respuesta de ellos.
Response from PawChampJul 13, 2024
Querido usuario, ¡Gracias por dejar tus comentarios! Lamentamos saber que no quedó satisfecho con nuestro servicio y sus comentarios nos ayudan mucho a mejorar nuestro producto. Por nuestra parte, nuestro equipo está siempre dispuesto a cooperar y brindar el mejor servicio posible y las alternativas más adecuadas a nuestros clientes. Tenga en cuenta que todos nuestros clientes reciben un correo electrónico automático después de su compra, a menos que el correo electrónico indicado por el cliente durante el registro sea inexacto. Tenga la seguridad de que nuestro equipo está disponible para ayudarlo a acceder a las lecciones y resolver cualquier problema que pueda enfrentar. No dude en comunicarse con nuestro equipo de atención al cliente y estaremos encantados de ayudarle. Para cancelar la suscripción siempre puedes contactar con nuestro equipo de soporte a través de [email protected] Gracias por elegir Doggy-plan y apreciamos su paciencia y comprensión. Un cordial saludo, Equipo de soporte del plan para perros
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Alexandria G.
Jul 5, 2024
Did not know this was a subscription
Did not know this was a subscription. I can no longer find it and can't afford it yet I can't see where to cancel.
Response from PawChampJul 12, 2024
Dear Alexandria, Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration caused by the billing issue you experienced. We are sorry to hear that you were not aware of the monthly fee when signed up for our plan. We want to assure you that the monthly fee for our program is stated on our website and during the sign-up process- right above the payment button. To unsubscribe, please don't hesitate to reach out to us at [email protected]. Our team is available seven days a week and we'll do our best to assist you in any way we can. Kind regards, Doggy-plan support team
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Blake G.
Jul 5, 2024
You’re not the only one who didn’t realize it was a subscription.
You’re not the only one who didn’t realize it was a subscription. All the other reviews on here have pretty well stated the issue that you have no idea that you’re signing up for a subscription until you see a $50 charge on your card that you weren’t expecting. That was exactly what happened to me. Save yourself the trouble and don’t do business with them.
Response from PawChampJul 10, 2024
Dear User, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product! For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. Please note that all our customers receive an automatic email after their purchase unless the email indicated by the customer during registration as inaccurate. Rest assured that our team is available to assist you in accessing the lessons and resolving any issues you may face. Please don't hesitate to reach out to our customer support team, and we'll be more than happy to help. In order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding. Warm regards, Doggy-plan Support Team
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Mich
Jul 5, 2024
Hidden subscription
As many others have said, I paid an initial cost for a plan of $19.99 and was then billed a subscription fee of $49.99 without ever agreeing to it.
Response from PawChampJul 10, 2024
Dear User, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product! For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. Please note that all our customers receive an automatic email after their purchase unless the email indicated by the customer during registration as inaccurate. Rest assured that our team is available to assist you in accessing the lessons and resolving any issues you may face. Please don't hesitate to reach out to our customer support team, and we'll be more than happy to help. In order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding. Warm regards, Doggy-plan Support Team
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