Sarah S.
I signed up for the month trial for $20…
I signed up for the month trial for $20 I started to use it and decided it wasn’t for me and my dog so I followed the guidelines about how to cancel the subscription. I sent 2 emails before my renewal date and yet they still charged me the $49.99 for the next month. I had to send them a message on their “contact us” to even get a reply, which I was then told multiple times they would not refund me. I explained 4 times how I understood their rules, followed all the appropriate steps and yet they still charged me. It wasn’t until I told them that them taking my money after I unsubscribed is theft and providing screen shots of when I sent my initial email and a copy of their unsubscribing guidelines did they then refund me. After reading reviews I do think this company is a scam and shouldn’t be trusted.
Response from PawChampJul 16, 2024
Dear User, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product! Please note that all our customers receive an automatic email after their purchase unless the email indicated by the customer during registration as inaccurate. Rest assured that our team is available to assist you in accessing the lessons and resolving any issues you may face. Please don't hesitate to reach out to our customer support team, and we'll be more than happy to help. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. In order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding. Warm regards, Doggy-plan Support Team