PawChampReviews of paw-champ.com

Response from PawChampAug 22, 2024

Dear Paige, Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration caused by the billing issue you experienced. We are sorry to hear that you were not aware of the monthly fee when signed up for our plan. We want to assure you that the monthly fee for our program is stated on our website and during the sign-up process - right below the payment button. We understand how important transparency and clarity are when it comes to subscription plans, and we apologize if this was not adequately communicated to you during the sign-up process. Your feedback helps us identify areas for improvement, and we appreciate you bringing this to our attention. We also individually review all refund requests and make sure that the refund policy works for our users. If there's anything else we can do to help, please don't hesitate to reach out to us at [email protected]. Our team is available seven days a week and we'll do our best to assist you in any way we can. Kind regards, Doggy-Plan support team

Response from PawChampAug 22, 2024

Dear Linda, Thank you for leaving your review. We sincerely apologize for any confusion or inconvenience you experienced. It appears that the details regarding subscription payments were not sufficiently clear, and we regret any frustration this may have caused. Please know that we are committed to finding the best solutions for our customers. We would be pleased to assist in resolving your concern as well; please don't hesitate to contact us. Kind regards, Doggy-Plan support team

Response from PawChampAug 22, 2024

Lieber Kai, vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Verwirrung, die durch die Details des Abonnements verursacht wurde, und für die Frustration, die dadurch entstanden sein könnte. Seien Sie versichert, dass alle notwendigen Informationen während des Anmeldevorgangs angegeben werden. Sollten Sie Probleme mit der Anmeldung oder andere Bedenken haben, ist unser Team jederzeit bereit, Ihnen zu helfen. Wir sind sieben Tage in der Woche für Sie da. Bitte zögern Sie nicht, uns zu kontaktieren, wenn wir Ihnen helfen können. Mit freundlichen Grüßen, Doggy-Plan Unterstützungsteam

Response from PawChampAug 23, 2024

Hi, Todd​! Thank you for reaching out to us! We’re really sorry to hear about your experience. It’s important to us that our customers are treated with respect and receive the support they need. We’d like to look into this further to help resolve the issue.  Feel free to contact our Support Team via [email protected] or contact us back through the "Contact Us" button on the website.  We will be more than glad to assist you and check your situation! In case of any questions feel free to contact us back!

Response from PawChampAug 20, 2024

Sehr geehrter Benutzer, Vielen Dank für Ihr Feedback! Es tut uns leid, dass Sie mit unserem Service nicht zufrieden waren, und Ihr Feedback hilft uns sehr, unser Produkt zu verbessern! Unser Team ist immer bereit, zusammenzuarbeiten und unseren Kunden den bestmöglichen Service und die am besten geeigneten Alternativen zu bieten. Wir wissen, wie wichtig es ist, einfachen Zugriff auf die gekauften Lektionen zu haben, und entschuldigen uns für etwaige Schwierigkeiten, auf die Sie gestoßen sind. Bitte beachten Sie, dass alle unsere Kunden nach ihrem Kauf eine automatische E-Mail erhalten, es sei denn, die vom Kunden bei der Registrierung angegebene E-Mail-Adresse ist ungenau. Seien Sie versichert, dass unser Team Ihnen beim Zugriff auf die Lektionen und bei der Lösung eventuell auftretender Probleme zur Seite steht. Bitte zögern Sie nicht, sich an unser Kundensupportteam zu wenden, wir helfen Ihnen gerne weiter. Um das Abonnement zu kündigen, können Sie unser Supportteam jederzeit über [email protected] kontaktieren. Vielen Dank, dass Sie sich für Doggy-plan entschieden haben, und wir danken Ihnen für Ihre Geduld und Ihr Verständnis. Mit freundlichen Grüßen, Doggy-plan-Supportteam

Response from PawChampAug 20, 2024

Dear User, We're sorry to hear about your experience and the frustration it has caused you. We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. We appreciate your patience and understanding as we work to make things right for you. Warm regards, Paw-Champ Support Team

Response from PawChampAug 20, 2024

Dear User, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product! For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. Please note that all our customers receive an automatic email after their purchase unless the email indicated by the customer during registration as inaccurate. Rest assured that our team is available to assist you in accessing the lessons and resolving any issues you may face. Please don't hesitate to reach out to our customer support team, and we'll be more than happy to help. In order to cancel the subscription you can always contact our support team via [email protected] Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected] Thank you for choosing Doggy-plan, and we appreciate your patience and understanding. Warm regards, Doggy-plan Support Team

Response from PawChampAug 20, 2024

Dear User, Thank you for leaving your feedback! We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product! For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers. Please note that all our customers receive an automatic email after their purchase unless the email indicated by the customer during registration as inaccurate. Rest assured that our team is available to assist you in accessing the lessons and resolving any issues you may face. Please don't hesitate to reach out to our customer support team, and we'll be more than happy to help. We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. We appreciate your patience and understanding as we work to make things right for you. Warm regards, Paw-Champ Support Team