Duped
Feeling cheated
Update - I received a refund after this previous review, so adjusted my score --- Like other reviewers I did not understand this was a subscription- thought it was a trial and after it was done I would lose access and be asked to continue. I did not care for the AI dubbed voices nor the heavy reliance on food. That was not a viable option for my dogs and family. When I was billed the $49.99 subscription fee for the next month I immediately sent a message to request termination of the subscription I wasn’t aware of. I received a form email telling me I had to show proof of using the service and it not working. That is ridiculous. I don’t intend to use the training so they should refund. Seems like a shady practice.
Response from PawChampDec 20, 2024
Dear Lisa, Thank you for bringing this to our attention. We’re deeply sorry to hear about your concerns and the frustration you’ve experienced. At Paw Champ, transparency and customer satisfaction are top priorities, and we take feedback like this very seriously. We’d like to clarify and resolve this situation for you. Our subscription terms are designed to be clear, and we regret if there was any misunderstanding regarding our billing process. Our Support Team has already contacted you via email to help you and provide you with the best resolution, however, we are still waiting for your reply. We strive to improve your experience with us and look forward to your reply! Kind regards, Paw-Champ Support Team