Wendy P.
Terrible company you buy what you think…
Terrible company you buy what you think is a one off course then they find they have set up a subscription and taken £49.99 the following month. Unlike most subscription services you do not get any notification before a payment is taken so you are unaware until it is too late. If you complain they refuse a refund and tell you it is clear that this is the process. Looking through other reviews it is not clear as many people have had the same issues. I do not feel that this is a reputable company. As an aside the course provided is pretty poor too and I would not recommend it, nor would I have chosen to 'purchase' any further training courses from them. My advice would be to AVOID PAWCHAMP. 1 star given because you can't give none and leave a review.
Response from PawChampSep 24, 2024
Dear User, We're sorry to hear about your experience and the frustration it has caused you. We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected. Please note that all our customers receive an automatic email after their purchase unless the email indicated by the customer during registration as inaccurate. In order to cancel the subscription you can always contact our support team via [email protected] Thank you for choosing Paw-Champ, and we appreciate your patience and understanding. Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at [email protected]. Warm regards, Paw-Champ Support Team