Michael
Set a reminder for the auto-renewal and save your receipts
This company is a prime example of why the FTC Click to Cancel rule was created, but unfortunately this is not active until later next month. Another poster-child company who auto-renews in bad faith. Legally, are they covered? Of course, it’s on the screen when you sign up, and only when you sign up. Will you get an email confirmation of terms or a reminder before your next auto bill? No. Is there an easy way in the platform to cancel the auto-renewal? No. Is the auto-renewal the same amount of what you signed up for? No, and I suspect near double for everyone. Another business plan built on users forgetting to send an email and hopefully not checking their bank statement in time for a proper refund.
Response from PawChampJun 30, 2025
Dear Michael, Thank you for sharing your review. I genuinely appreciate your detailed feedback and recognize the frustration this situation has caused. We strive to offer a transparent and user-friendly experience, and it's disappointing to hear that we've fallen short in your case. Your concerns about auto-renewal and the clarity of our cancellation process are important. We acknowledge that the initial terms are visible at sign-up, but improvements are needed in terms of reminders and easy cancellation methods. We are actively reviewing our processes to better align with customer expectations and industry best practices, including upcoming regulatory requirements. Ensuring our customers are informed and empowered to manage their subscriptions easily is a priority. We apologize for any inconvenience caused by perceived gaps in communication or processes. Please feel free to reach out to our support team. We're here to assist in resolving your concerns promptly and fairly. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️