PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp reviews

Showing 2,175 reviews with 1 star · Clear filters

Manda
Oct 22, 2024
Rip off company
Rip off company. Avoid at all costs. So much for Doggy Plan, more like dodgy plan. They take renewed subscriptions at an inflated cost and don't even email to remind you of the upcoming renewal and just take your money, not giving you a chance to cancel before the renewal date. When you try to get a refund on the same day they say it doesn't comply with there T&Cs. They have just taken £120 off of me for a service I didn't use after the first few days. Absolutely scandalous.
Response from PawChampOct 26, 2024
Dear Manda, Thank you for taking the time to leave your review. We regret to hear that you were unaware of your subscription. Please rest assured that all relevant information is provided during the sign-up process. Additionally, our team is highly responsive and always available to assist with any concerns. Rest assured, we take refund requests seriously and are committed to finding the best possible solutions for our customers. If there is anything we can do to assist you, please do not hesitate to contact us at [email protected]. We would be more than happy to help. Kind regards, Doggy Plan Support Team
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Becca R.
Oct 22, 2024
This company is a total scam
This company is BS, I signed up with a new puppy as the price seemed reasonable for an at home plan. There was no indication in the purchasing agreement that it was a subscription and you would be charged $119 USD after 6 months, unless you scroll through a ridiculous amount of fine print. There is no account page on their site so you wouldn't even know you had a payment schedule or the amount due after 6 months. I got charged this morning and their customer service is a complete joke. This company is deceitful and a complete scam. They even indicate in their bs refund policy they are going to charge you without warning, if that doesn't scream FRAUD I don't know what does. Editing my review, it took some back and forth but I managed to get a refund. Still leaving 1 star as the experience was still awful. I also wanted to point out that I purchased a 12 week plan, why would anyone need a subscription every 6 months for something that should be completed in 12 weeks. I honestly don't know which of my several points finally had them agree to a refund, but I am appreciative they granted it.
Response from PawChampOct 25, 2024
Dear Rebecca, Thank you for taking the time to leave your review. We sincerely apologize for the negative experience you had with us. Subscription information is provided during the sign-up process, and we regret if it was not sufficiently clear. We highly value our customers, which is why we have processed a refund for your payment. We are eager to enhance your experience with us, so please do not hesitate to reach out to us. Best regards, Doggy Plan Support Team
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Katie B.
Oct 21, 2024
AVOID at all costs!!!
AVOID at all costs!!! I thought I was signing up for an initial set of videos for my reactive dog and I have been charged an extra £80. Even though I contacted them as soon as I saw the transaction on my bank they are still refusing to give me a refund for 3 months of training. The training is not something that suits my dog. You basically don't feed them a meal and just feed them throughout the day. This does not work for a dog with gastro issues. Before signing up I was very excited to start the training but very quickly when I started the training I thought it didn't suit me and I would not have a problem on paying the initial cost but then to get charged an extra £80 is appalling. They should be ashamed of themselves!!!!
Response from PawChampOct 21, 2024
Dear Katie, We’re truly sorry to hear that your experience hasn’t been what you expected, and we understand how frustrating this can be. To clarify, 79.99 is part of a monthly subscription, which was selected on the initial page where you purchased the trial. The details regarding subscription are clearly outlined on the payment screen, so you could make an informed decision before proceeding. That said, our priority is ensuring you have the support you need. We’re available 24/7, and would love to help clear up any questions or concerns. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us (https://www.paw-champ.com/contact) page, and clicking on the Chat button at the bottom right corner. Please don’t hesitate to reach out. We’re here to assist you!
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Jan R.
Oct 20, 2024
I purchased a one off video for my reactive dog and instead was taken for a financial ride. Avoid this company…
I purchased a one off video for my reactive dog. I was quite clear that I was not subscribing. However this SHONKY company has been taking money monthly they from my account. It's called fraud. I'm reporting to authorities here in Australia. Beware and avoid. I'm now posting on various social media sites as are my followers. Pawchamp now owe me 3 months of payments taken from my account.
Response from PawChampOct 20, 2024
Dear Jan, Thank you for taking the time to leave your review. We regret to hear that you were unaware of your subscription. Please rest assured that all relevant information is provided during the sign-up process. Additionally, our team is highly responsive and always available to assist with any concerns. Our Support Team has already contacted you via email to help you and provide you with the best resolution, however we are still waiting for your reply. We strive to improve your experience with us and look forward to your reply! Kind regards, Paw-Champ Support Team
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andrea Q.
Oct 20, 2024
These guys are a dead set scam!!
These guys are a dead set scam!!! Do not use I emailed to cancel subscription as my dog died and these guys still said I didn't fit their refund policy - what a absolute joke - see redit reviews as plenty of people have been have been scammed even when they have cancelled within the time frame Avoid avoid avoid !!!
Response from PawChampOct 20, 2024
Dear Andrea, Thank you for taking the time to leave your review. We apologize for any negative impression you have received of our service. Please rest assured that it is never our intention to make you feel misled in any way. Please be assured that we are always committed to addressing any concerns our customers may have. Our Support Team has already contacted you via email to help you and provide you with the best resolution, however we are still waiting for your reply. We strive to improve your experience with us and look forward to your reply! Kind regards, Paw-Champ Support Team
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Katja G.
Oct 19, 2024
Grotten schlechte Synchro
Leider überzeugen mich die Videos kein Stück, die Deutsche Übersetzung ist eine Katastrophe! Mal ist es langsam, dann wird es schnell auf einmal Britischer Akzent. Für mich ein No Go, habe dem Support geschrieben das ich das Abo beenden möchte. Grotten Schlecht sorry, keine Empfehlung von mir.
Response from PawChampOct 19, 2024
Liebe Katja, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung abzugeben. Es tut uns wirklich leid zu hören, dass die Videokurse nicht Ihren Erwartungen entsprochen haben. Wir würden uns freuen, wenn wir das Problem beheben könnten, damit Sie das Beste aus unserem Service herausholen können. Unser Support-Team hat sich bereits per E-Mail mit Ihnen in Verbindung gesetzt, um Ihnen zu helfen und Ihnen die beste Lösung zu bieten. Wir bemühen uns, Ihre Erfahrungen mit uns zu verbessern und freuen uns auf Ihre Antwort! Mit freundlichen Grüßen, Paw-Champ Support Team
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Dominique V.
Oct 19, 2024
This is the worst company ever
This is the worst company ever. Do not use their services. They do not work. We stopped using them after 1 week of nothing changing not even slight changes. They billed us unexpectedly for a 6month charge, we cancelled day of, and they refused a full refund after we haven’t even used the services for MONTHS! When we called them out on their poor subscription policy they said there is no exceptions. Unreal. Do not fall for this companies crap.
Response from PawChampOct 19, 2024
Dear Dominique, Thank you for taking the time to leave your review. We sincerely apologize for any negative impression you may have had of our service. We have reached out to you regarding your refund and are committed to resolving your concerns as quickly as possible. Your satisfaction is important to us, and we continuously strive to enhance our service. We look forward to hearing back from you soon! Kind regards, Doggy Plan Support Team
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Kellisislandlife
Oct 19, 2024
So far nothing new
So far nothing new
Response from PawChampOct 19, 2024
Dear Customer, Thank you for your review. We apologize for leaving you with a negative impression. Our Support Team has already contacted you via email to help you and provide you with the best resolution, however we are still waiting for your reply. We strive to improve your experience with us and look forward to your reply! Kind regards, Paw-Champ Support Team
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