Sharon M.
Poor Service and Exploitative Charging Model
I signed up for what I thought was a one-off payment for a course (which itself turned out to be exceptionally poor quality) and then found myself being charged £79.99 for a subscription a month later. The website seems designed to purposefully keep consumers in the dark about what they've signed up for and I couldn't find any confirmation on it that I had, indeed, agreed to a subscription. When I contacted their customer service I was told that they would not issue me a refund, only cancel future payments. Eventually they relented when I stated that I would pursue legal recourse. They're their approach to business is misleading and would recommend people steer clear.
Response from PawChampOct 25, 2024
Dear Sharon, We’re truly sorry to hear that your experience hasn’t been what you expected, and we understand how frustrating this can be. To clarify, 79.99 part of a monthly subscription, which was selected on the initial page where you purchased the trial. The details regarding subscription are clearly outlined on the payment screen, so you could make an informed decision before proceeding. That said, our priority is ensuring you have the support you need. We’re available 24/7, and would love to help clear up any questions or concerns. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us (https://www.paw-champ.com/contact) page, and clicking on the Chat button at the bottom right corner. Please don’t hesitate to reach out. We’re here to assist you!