PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp reviews

Showing 1,999 reviews with 3 stars · Clear filters

Sharen W.
Jan 22, 2025
Handled a misunderstanding well.
PawChamp handled a misunderstanding well. A refund was offered and accepted.
Response from PawChampJan 22, 2025
Dear Sharen, Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced while trying to log in and access your account. We understand how frustrating it can be to feel disconnected from a service you’ve paid for, and we’re sorry that the login issues and lack of communication led to such a disappointing experience. Our team is committed to resolving such problems quickly, and we’d like to make this right for you. Please reach out to us directly so we can assist you with recovering your account or refunding your money. Your satisfaction is very important to us. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you as soon as possible.
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Alain
Jan 22, 2025
Semble bien
Semble bien
Response from PawChampJan 22, 2025
Cher client, Merci d'avoir laissé votre avis :) Vos mots gentils signifient vraiment beaucoup pour nous et nous vous sommes reconnaissants pour vos commentaires positifs. Si vous avez besoin de quoi que ce soit, n'hésitez pas à nous contacter. Cordialement, Équipe de support Paw-Champ
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Lizhernandez
Jan 21, 2025
I haven’t started the course yet.
I haven’t started the course yet.
Response from PawChampJan 22, 2025
Dear Customer, Thank you for letting us know! Whenever you’re ready to start, we’ll be here to support you. If you have any questions or need assistance getting started, feel free to reach out. Wishing you a great experience ahead! 😊 Kind regards, Paw-Champ Support Team
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jetaylor
Jan 21, 2025
i have not started course yet so can’t…
i have not started course yet so can’t rate. This survey popped up before i could start.
Response from PawChampJan 21, 2025
Dear Customer, Thank you for your review! Thank you for reaching out and sharing your concerns. We truly value your input, as it helps us enhance our services and provide a better experience for all our users. We understand your surprise at being asked for feedback before watching the video training lessons. The reason we asked for your feedback at this stage is that we’re eager to learn about your overall experience so far, including the process of signing up, completing the quiz, and making your payment. Your thoughts on these initial steps are important for us to ensure that everything is smooth and user-friendly. Rest assured, we will also reach out for your feedback again after you’ve had the chance to watch the lessons and engage more deeply with our training content. We hope this clarifies the purpose of our feedback request. If you have any questions - please do not hesitate to let us know for further assistance! 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact
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Gchappy
Jan 21, 2025
Too early to make this assessment
Too early to make this assessment
Response from PawChampJan 21, 2025
Dear Customer, Thank you for your review! Thank you for reaching out and sharing your concerns. We truly value your input, as it helps us enhance our services and provide a better experience for all our users. We understand your surprise at being asked for feedback before watching the video training lessons. The reason we asked for your feedback at this stage is that we’re eager to learn about your overall experience so far, including the process of signing up, completing the quiz, and making your payment. Your thoughts on these initial steps are important for us to ensure that everything is smooth and user-friendly. Rest assured, we will also reach out for your feedback again after you’ve had the chance to watch the lessons and engage more deeply with our training content. We hope this clarifies the purpose of our feedback request. If you have any questions - please do not hesitate to let us know for further assistance! 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact
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ANTHONY E.
Jan 20, 2025
loving the insight
loving the insight
Response from PawChampJan 20, 2025
Dear Anthony, Thank you for your review! If you have any questions - please do not hesitate to let us know for further assistance! 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact Best regards, Paw-Champ Support Team
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suzannelabrecque
Jan 19, 2025
Surprise sur paiement
Pour le programme, pour ce que j’en ai vu, il a l’air très bien. Mais j’aimerais vraiment être remboursée pour le prélèvement que vous avez fait sur ma carte de crédit. J’apprécie la rapidité et la gentillesse avec lesquelles vous traitez les demandes, c’est rare! Merci
Response from PawChampJan 20, 2025
Cher client, Merci de nous avoir signalé cela. Nous sommes profondément désolés d'apprendre vos préoccupations et la frustration que vous avez ressentie. Chez Paw Champ, la transparence et la satisfaction du client sont nos principales priorités, et nous prenons des retours comme celui-ci très au sérieux. Nous aimerions clarifier et résoudre cette situation pour vous. Nos conditions d'abonnement sont conçues pour être claires, et nous regrettons s'il y a eu un malentendu concernant notre processus de facturation. Sachez que nous sommes ici pour vous aider à annuler tout abonnement indésirable et à vous assurer que vous êtes pleinement informé de nos services. Vos retours seront examinés en interne pour traiter les domaines où des améliorations sont nécessaires. Nous nous engageons à offrir une meilleure expérience et à rectifier cela pour vous. Vous pouvez facilement nous contacter de l'une des manières suivantes : 1. Envoyez-nous un e-mail directement à [email protected] (mailto:[email protected]) 2. Soumettez une demande via notre formulaire de contact : https://www.paw-champ.com/contact 3. Utilisez notre chat en direct en vous connectant à votre compte, en visitant la page Contactez-nous, et en cliquant sur le bouton Chat en bas à droite. Nous sommes impatients de résoudre cela pour vous rapidement.
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Tess
Jan 19, 2025
Account information is not available on…
Account information is not available on the website. I had to email Customer Service and advised to retake their quiz so I could see the final screen and then save it as a record. ??? This is unacceptable and information like this should be much more transparent. The videos though are very good and informative. It was odd that at first I heard an AI voice narrating over the videos and sometimes saw subtitles but there was no way to control this. Now, it seems they have turned this all off and we hear the trainers voice; she speaks English and she is easy to understand. The training has helped me a bit with my pets but at $50USD a month that is too much for what I need.
Response from PawChampJan 19, 2025
Dear Tess, Thank you for your review! We understand how important it is to have a well-functioning website and clear information available. While we are working on improving our website and overall service, your feedback is greatly valued. If you have any questions - please do not hesitate to let us know for further assistance! Best regards, Paw-Champ Support Team
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