PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp reviews

Showing 2,175 reviews with 1 star · Clear filters

Gilda Z.
Nov 16, 2024
No es amigable la plataforma
No es amigable la plataforma, no sé cómo continuar el curso, a penas lo comencé, tuve que dejar por atender otra cosa, y cuando quise regresar no sabía cómo hacerlo
Response from PawChampNov 16, 2024
Estimada Gilda, Gracias por tus comentarios. Lamentamos que hayas tenido dificultades para navegar por la plataforma. Entendemos lo frustrante que puede ser no saber cómo continuar, especialmente después de una pausa. Para volver a tu curso, puedes iniciar sesión y acceder a tu panel de control, donde se guarda tu progreso. Si sigues teniendo problemas o necesitas una guía paso a paso, estaremos encantados de guiarte en el proceso. Estamos disponibles las 24 horas del día, los 7 días de la semana, y nos encantaría ayudarte a aclarar cualquier pregunta o inquietud. Puedes comunicarte con nosotros fácilmente a través de cualquiera de las siguientes formas: 1. Envíanos un correo electrónico directamente a [email protected] 2. Envía una solicitud a través de nuestro formulario de contacto: https://www.paw-champ.com/contact 3. Utiliza nuestro chat en vivo iniciando sesión en tu cuenta, visitando la página Contáctanos (https://www.paw-champ.com/contact) y haciendo clic en el botón Chat en la esquina inferior derecha. No dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarle!
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ashmk
Nov 16, 2024
First intro video the audio was not…
First intro video the audio was not synced to video.
Response from PawChampNov 16, 2024
Dear Customer, Thank you for sharing your feedback! We're truly sorry to hear that the video lessons did not meet your expectations. Your experience matters to us, and we understand how important it is for the lessons to be clear and easy to follow. We would love the opportunity to make things right and ensure you get the most out of our service. Our Support Team has already contacted you via email to help you and provide you with the best resolution, however, we are still waiting for your reply. We strive to improve your experience with us and look forward to your reply! Kind regards, Paw-Champ Support Team
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Customer
Nov 16, 2024
If I could give zero I would
If I could give zero I would. I am appalled by this company's lack of customer service and care. Like others I too fell for the autorenewal to the tune of £119.00 I have reported this company to OFT Gibraltar and have included a link to these reviews as evidence of poor trading practices and lack of customer support or care. I have not received ANY communication from this company since taking my money. I cannot recommend Update: having been in constant contact with customer service and following contact with OFT Gibraltar I have received a full refund. Please be careful if you choose to engage with this company.
Response from PawChampNov 21, 2024
Dear Customer, Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment you faced with our service. Your concerns regarding the unexpected auto-renewal and lack of communication are entirely valid, and we regret that your experience was not up to our standards. We are glad to hear that your refund has been processed successfully, and we appreciate your persistence in resolving the matter. Your feedback has been noted, and we will use it to improve our processes and communication to prevent similar situations in the future. If there’s anything further we can do to assist you, or if you’d like to share additional feedback, please don’t hesitate to contact us. Your experience matters, and we are committed to making things right.
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Jo F.
Nov 15, 2024
I have no idea how I got to this…
I have no idea how I got to this review. I only got through the first page and I'm supposed to review? Review what?
Response from PawChampNov 15, 2024
Dear Jo, Thank you for your review. We apologize for any inconvenience caused. Our Support Team has already contacted you via email to help you and provide you with the best resolution, however, we are still waiting for your reply. We strive to improve your experience with us and look forward to your reply! Kind regards, Paw-Champ Support Team
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Rosie
Nov 15, 2024
This is a scam
This is a scam
Response from PawChampNov 15, 2024
Dear Rosie, We’re sorry to hear that you had a negative experience and felt disappointed with our service. Please know that we take feedback very seriously and would like the opportunity to address any issues you've encountered. That said, our priority is ensuring you have the support you need. We’re available 24/7, and would love to help clear up any questions or concerns. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us (https://www.paw-champ.com/contact) page, and clicking on the Chat button at the bottom right corner. Please don’t hesitate to reach out. We’re here to assist you!
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Nathan I.
Nov 14, 2024
Yess good thanks
Yess good thanks
Response from PawChampNov 14, 2024
Dear Nathan, Thank you for your review. We sincerely apologize for any negative experience you may have had with us. Please know that our team is fully committed to addressing any concerns you may have. Our Support Team has already contacted you via email to help you and provide you with the best resolution, however, we are still waiting for your reply. We strive to improve your experience with us and look forward to your reply! Kind regards, Paw Champ Support Team
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Awstin S.
Nov 14, 2024
No refund for injured pup, and rough translations
AI translation makes it a bit brutal to get through the videos, and customer service is extremely in helpful with anything, My pup got injured right as the payment went through for the month and I reached out for a refund and cancelation until he could be active again, and they said it wasn’t a good enough reason to issue a refund, Would highly recommend not buying from pawchamp
Response from PawChampNov 14, 2024
Dear Awstin, Thank you for sharing your feedback! We're truly sorry to hear that the video lessons did not meet your expectations. Your experience matters to us, and we understand how important it is for the lessons to be clear and easy to follow. Please know that we are committed to addressing any concerns our customers may have. We carefully review all refund requests to ensure our policy is fair and effective for our users. We would appreciate the opportunity to improve your experience with us. Please reach out to our support team, and we'll be happy to assist you with finding a solution that works for you. Whether it’s offering additional guidance or exploring other alternatives, we're here to help. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us (https://www.paw-champ.com/contact) page, and clicking on the Chat button at the bottom right corner. We look forward to hearing from you soon!
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TORRES.CARLOS
Nov 14, 2024
No entiendo
Es muy complicado para acceder
Response from PawChampNov 14, 2024
Estimado Carlos, Gracias por tomarse el tiempo de dejar su reseña. Nos disculpamos sinceramente por cualquier experiencia negativa que haya tenido con nosotros. Por favor, sepa que nuestro equipo está plenamente comprometido a abordar cualquier preocupación que pueda tener. Nuestro equipo de soporte ya se ha puesto en contacto con usted por correo electrónico para ayudarle y ofrecerle la mejor resolución, sin embargo, todavía estamos esperando su respuesta. Nos esforzamos por mejorar su experiencia con nosotros y esperamos su respuesta. Un cordial saludo, Paw-Champ Support Team
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