Jax D.
Do not buy.. Customer service is atrocious
Customer service is atrocious, don't buy into their money back guarantee, their methods are poor and you only have 30 days from purchase and need to prove they are rubbish. Also they will take money from your account to re-subscribe so ensure you don't get caught in their trap as they will absolutely refuse to refund this awful company, terrible product and the worst customer service I have experienced... ever!
Response from PawChampNov 21, 2024
Dear Jax, Thank you for taking the time to share your feedback. We are very sorry to hear about your negative experience, and I want to assure you that we take your concerns seriously. We aim to provide clear communication about our policies, including our money-back guarantee and subscription terms on the Payment Page, and we regret that your experience has fallen short of expectations. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused. If you’re open to discussing this further, we`d be happy to review your account to see if there’s anything we can do to address your concerns. Thank you again for sharing your experience. Your feedback is invaluable in helping us improve our service and processes.