Jill L.
This is a company who cares only about your money
This is a company who cares only about money and trapping you into the subscription model. They did not notify of me of an upcoming resubscription charge before taking it from my card. When contacting them they promptly cancelled but refuse to offer a refund citing absurd reasons. I was not asking for my original investment to be refunded just the recent unnotified charge to my account. They only care about getting your money. I'm sure writing this will matter little to them since they obviously don't care about customer service or retention. Find another more reputable business to help you train your dog.
Response from PawChampNov 25, 2024
Dear Jill, Thank you for taking the time to leave your review. We regret to hear that you were unaware of your subscription. Please rest assured that all relevant information is provided during the sign-up process. We would love the opportunity to make things right and ensure you get the most out of our service. Our Support Team has already contacted you via email to help you and provide you with the best resolution, however, we are still waiting for your reply. We strive to improve your experience with us and look forward to your reply! Kind regards, Doggy-Plan Support Team