Janet D.
Be very careful you understand this is a subscription and it goes up and up.
Be very careful that you read and clearly understand the billing process. I never used this product. I'm a teacher and I've been overwhelmed since school started. So I'm out hundreds of dollars for something I never used and was not notified when my trial period ended. For some reason I thought I had purchase an amount of time...not a monthly program.
Response from PawChampNov 29, 2024
Dear Janet, We’re truly sorry to hear that your experience hasn’t been what you expected, and we understand how frustrating this can be. To clarify, a monthly subscription, was selected on the initial page where you purchased the trial. The details regarding subscription are clearly outlined on the payment screen, so you could make an informed decision before proceeding. That said, our priority is ensuring you have the support you need. We’re available 24/7, and would love to help clear up any questions or concerns. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us (https://www.paw-champ.com/contact) page, and clicking on the Chat button at the bottom right corner. Please don’t hesitate to reach out. We’re here to assist you!