Alexandra
Patronising and remedial content
I didn’t realise I signed up for a subscription and was charged. The follow up email I received was bold & patronising in explanation. The program isn’t that helpful and the videos are repetitive. The first one tells you not to email first but watch the videos- again as if you’re an idiot. Don’t recommend.
Response from PawChampDec 13, 2024
Dear Alexandra, Thank you for sharing your feedback! We're truly sorry to hear that the video lessons did not meet your expectations. Your experience matters to us, and we understand how important it is for the lessons to be clear and easy to follow. We would love the opportunity to make things right and ensure you get the most out of our service. Please reach out to our support team, and we'll be happy to assist you with finding a solution that works for you. Whether it’s offering additional guidance or exploring other alternatives, we're here to help. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us (https://www.paw-champ.com/contact) page, and clicking on the Chat button at the bottom right corner. We look forward to hearing from you soon!



