CC
Paw-champ uses deceptive subscription…
Paw-champ uses deceptive subscription practice to begin making monthly charges of $49.99 without making this clear when a customer requests an initial training program. Apparently, these charges continue indefinitely until the customer unsubscribes on their website, although this is never mentioned during the initial purchase. I'm not sure who would be willing to pay almost $600 a year for web-based training, but apparently either users who give a positive rating on this site think it is worth it, or they are completely unaware that the charges to their account keep coming monthly until they tell paw-champ to stop.
Response from PawChampDec 16, 2024
Dear Customer, Thank you for bringing this to our attention. We’re deeply sorry to hear about your concerns and the frustration you’ve experienced. At Paw Champ, transparency and customer satisfaction are top priorities, and we take feedback like this very seriously. We’d like to clarify and resolve this situation for you. Our subscription terms are designed to be clear, and we regret if there was any misunderstanding regarding our billing process. Please know that we’re here to assist in canceling any unwanted subscriptions and ensuring you are fully informed about our services. Your feedback will be reviewed internally to address any areas where improvements are needed. We’re committed to providing a better experience and making this right for you. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly.