Jillian Hornik M.
Renews subscription without warning and…
Update: After posting this review, my renewal was refunded....despite multiple previous conversations with support. Since the refund, I have been contacted daily to update my initial review. This just goes to show they only care about their reviews. Original review: This company renewed my subscription without warning, and refused to provide a refund. My dog died, and I got a $120 renewal charge 4 months later. When I reached out to find out what the charge was for, they simply cancelled the subscription and would not provide a refund.
Response from PawChampFeb 26, 2025
Dear Jillian, Thank you for bringing this to our attention. We’re deeply sorry to hear about your concerns and the frustration you’ve experienced. We’d like to clarify and resolve this situation for you. Our subscription terms are designed to be clear, and we regret if there was any misunderstanding regarding our billing process. Please know that we’re here to assist in canceling any unwanted subscriptions and ensuring you are fully informed about our services. Your feedback will be reviewed internally to address any areas where improvements are needed. We’re committed to providing a better experience and making this right for you. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️