Lori A.
Auto pay scam alert!
This company will keep charging you monthly without your knowledge or without any email communication. When I was going through my end of the year PayPal transactions and noticed this money scam going on and contacted them, they canceled my account immediately making it inaccessible even though I had technically paid for the month (or rather they had unknowingly taken my money) making it challenging to retrieve information that I need to dispute the transactions. Scamming people into large monthly auto payments without contacting the customer seems to be the business model of this company. The program is also not worth the large monthly fees in my opinion.
Response from PawChampDec 22, 2024
Dear Lori, Thank you for bringing this to our attention! We’re truly sorry that your experience did not meet your expectations. Our goal is always to provide high-quality service, and we regret that we fell short this time. We have already written to you by email and will try to do our best to resolve it. Our team is looking into your situation and we will get back to you soon. Also you can easily reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us (https://www.paw-champ.com/contact) page, and clicking on the Chat button at the bottom right corner. We’re here to assist you!