Claire S.
Hidden charges and dubbed videos
UPDATE 6/1/25: after further communication. I was issued with a refund for the £39.99. Signed up with this company for a 1 month trial from an Instagram ad; paid £19.99 for the privilege of having videos badly dubbed with AI. A month later, I got billed for an additional £39.99 which I was unaware of and received no notification regarding this payment being taken. I only knew about it when it appeared as a pending charge in my bank account. Please be aware of this if you are going to sign up for a months trial. You are committing to a lot more than you may realise. I have tried to get a refund and have been refused as I cancelled 24hrs too late for their well hidden policies to apply. Their website is unclear regarding how/where to cancel a subscription (that I did not even know I had signed up to). I received no details on any emails regarding terms and conditions, or even confirmation of what I had signed up for. Do not make the same mistake!
Response from PawChampDec 31, 2024
Dear Claire, Thank you for bringing this to our attention. We’re deeply sorry to hear about your concerns and the frustration you’ve experienced. At Paw Champ, transparency and customer satisfaction are top priorities, and we take feedback like this very seriously. We’d like to clarify and resolve this situation for you. Our subscription terms are designed to be clear, and we regret if there was any misunderstanding regarding our billing process. Please know that we’re here to assist in canceling any unwanted subscriptions and ensuring you are fully informed about our services. Your feedback will be reviewed internally to address any areas where improvements are needed. We’re committed to providing a better experience and making this right for you. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly.



